Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
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Nana Amma Adjovu

P. O. BOX CS 8876

Summary

Accomplished Barrister and Conflict Resolution Consultant with a proven track record at DrewGees Consult, adept in fostering conflict resolution policies and enhancing customer relationships. Expertise in legal consultancy and strategic marketing management, complemented by exceptional negotiation skills. Transformed Fidelity Bank's service delivery, achieving significant customer satisfaction improvements.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Conflict Resolution Consultant

DrewGees Consult
10.2017 - Current
  • Volunteered and consulted for AfCFTA Policy Network (APN) to implement and sensitize AfCFTA in Ghana, fostering conflict resolution policies
  • Identify conflict areas in business interactions and formulate effective conflict resolution policies
  • Devise customer segmentation systems and introduce reward systems for business growth and customer retention

Intern/Pupilage/Legal Consultant

Minkah - Premo & Co
05.2020 - 10.2023
  • Conducted research, reviewed cases, observed court proceedings, and represented clients
  • Drafted legal briefs, demand notices, and legal opinions
  • Summarized briefs and prepared case reports

Customer Service Manager

Fidelity Bank Limited
07.2013 - 07.2017
  • Company Overview: Customer Experience
  • Develop ideas to improve service quality and deepen customer relationships
  • Set standards of service delivery and conduct service audits
  • Monitored customer satisfaction through trend analysis and addressed service gaps
  • Customer Experience

Director

DramOil Trading Co. Ltd
02.2011 - 07.2011
  • Company Overview: Administration
  • Managed HR, marketing, and support functions
  • Designed and implemented the Employee Manual for company operations
  • Administration

Relationship Manager

Fidelity Bank Limited
09.2010 - 02.2011
  • Company Overview: Corporate Banking
  • Set up Fidelity Bank's Asian Desk to grow Asian businesses in Ghana
  • Develop a customer segmentation system for strategic decision-making and support Asian businesses
  • Recommend competitive pricing and introduce customer reward systems
  • Corporate Banking

Banking Officer

uniBank Gh. Ltd now CBG
04.2006 - 09.2008
  • Company Overview: Retail Banking
  • Manage operations, sales, client relationships, and complaint handling
  • Retail Banking

NSP & Intern

Ministry of Foreign Affairs
02.2006 - 06.2007
  • Company Overview: Bilateral & HR Department
  • Bilateral & HR Department

Receptionist

Mante & Associates
02.2002 - 01.2006
  • Company Overview: Ablefo Chambers
  • Ablefo Chambers

Education

Ph.D. - Mediation & Conflict Resolution

Euclid University
Gambia
07-2022

LLM, Legal Practice - Conflict Resolution

The University of Law
United Kingdom
02-2019

Bachelor of Law - LLB

GIMPA Faculty of Law
Ghana
05-2016

MBA -

Wuhan University of Technology
China
06-2010

Bachelor of Science - Human Resource

Central University
Ghana
07-2006

SSCE -

Wesley Girls' High School
Ghana
08-2001

Skills

Professional Qualification

  • Barrister at Law - Ghana Law School, November 2022
  • Arbitration - Chartered Institute of Arbitration, UK October 2021

Training & Certification

  • Inspiring African Women Leaders in Peace & Security - Kofi Annan International Peacekeeping Training Centre (KAIPTC), Ghana, October 2023
  • Negotiation - Said Business School, University of Oxford, UK, November 2016
  • Strategic Marketing Management - Harvard Business School, Executive Education, USA, June 2016

Affiliations

  • Ghana Communication Technology University – Resource Person (March 2024) - Took graduating students on “Career Success Through Continuous Skills Development”
  • Kings University College – Judge (March 2024) - Judge for Final Moot Court Competition
  • Metro TV Leadership 360 Programme – Guest Speaker (February 2024) Guest Speaker on Leadership and Conflict Management
  • Kofi Annan International Peacekeeping Training Centre (KAIPTC) - Assistant Lecturer (June 2023 - Date) - Teach courses such as Youth and Conflict in Africa - Gender, Peace & Security.
  • GIMPA Law Faculty - Teaching Assistant (June – September 2023) - Assisted teaching courses such as Legal Writing, Research Methods, and Commercial Law.

Accomplishments

1. Do Women Negotiators Obtain More Equitable Results? International Journal of Research and Innovation in Social Science (IJRISS), 2022.

2. Litigation or ADR: Which Benefits International Relations? International Journal of Research and Innovation in Social Science (IJRISS), 2022.

3. ADR under international law: Assessing the benefits of ADR and ECOWAS' efforts toward peacebuilding and sustainable development in West Africa, Intergovernmental Research and Policy Journal (IRPJ), 2022.

4. The Practice of Virtual Arbitration in Developing Countries: Ghana, Academia Letters, 2021.

5. Mediation as a tool to spearhead Disputes in International Trade Agreements, WMO Conflict Insight, 2020

Certification

  • Chartered Institute of Arbitrators, UK, Nigeria & Ghana
  • Ghana Bar Association

Timeline

Intern/Pupilage/Legal Consultant

Minkah - Premo & Co
05.2020 - 10.2023

Conflict Resolution Consultant

DrewGees Consult
10.2017 - Current

Customer Service Manager

Fidelity Bank Limited
07.2013 - 07.2017

Director

DramOil Trading Co. Ltd
02.2011 - 07.2011

Relationship Manager

Fidelity Bank Limited
09.2010 - 02.2011

Banking Officer

uniBank Gh. Ltd now CBG
04.2006 - 09.2008

NSP & Intern

Ministry of Foreign Affairs
02.2006 - 06.2007

Receptionist

Mante & Associates
02.2002 - 01.2006

Ph.D. - Mediation & Conflict Resolution

Euclid University

LLM, Legal Practice - Conflict Resolution

The University of Law

Bachelor of Law - LLB

GIMPA Faculty of Law

MBA -

Wuhan University of Technology

Bachelor of Science - Human Resource

Central University

SSCE -

Wesley Girls' High School

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Nana Amma Adjovu