Nana Appiah
Bronx,NY
Summary
Experienced, dedicated, and mission-driven professional with a passion to grow. A quick learner who can thrive under pressure and in a fast-paced environment. Excels at multitasking and concisely conveying complex ideas in written and oral communications. My capability to work individually and collaboratively with others would make me a fitting candidate for any organization.
Overview
11
11
years of professional experience
Work History
Behavioral Health Associate
Eteam Agency/Harlem Hospital
New York, NY
04.2020 - 01.2022
- Utilized hospital systems to monitor and report on individual patient care, including lab results, pulse, temperature, blood pressure, respiration, height, and weight
- Created a climate in which patients could do their best, promoted empowerment in the pursuit of meaningful goals, and used de-escalation techniques to diffuse high-tension situations
- Conducted one on one observations and interviews, counseled, and processed case management tasks according to recognized professional techniques and procedures to assist patients’ attempts to effect changes, make decisions, and resolve problems while maintaining patients’ privacy and confidentiality according to legal requirements.
House-Keeping Supervisor
Holiday Inn Express
New York, NY
11.2016 - 03.2020
- Planned, organized, and developed the daily activities of 30 housekeeping staff, and laundry staff
- This increased work productivity by 30% and overall guest satisfaction by 26% according to our daily logbook and AAA Diamond System
- Built rapport with guests
- Demonstrated the ability to handle guest rebuttals, questions, and objections by leading with empathy and asking thoughtful, open-ended questions
- Checked over ~300 vacant clean rooms after room attendants are done cleaning to ensure they were available to the next hotel guests
- Increase positive feedback results by 30% while eliminating guest complaints by 40%.
Customer Service Associate
Walgreens Pharmacy
Bronx, NY
03.2016 - 04.2017
- Provided excellent customer service by being available for customer questions and responding promptly (even if it's negative feedback) to maximize sales on the store floor and at the cash desk
- Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
- Access electronic and paper cataloging systems to look up product information and availability.
Intern
Hospital Management
New York, NY
03.2011 - 04.2013
- Assisted doctors, nurses, and other hospital employees by fulfilling basic duties as required
- Prepared stewardship of all files and stayed current with scans and updated files of patients completed a hands- on project which required the implementation of the knowledge acquired in the internship.
Education
Diploma -
Belmont Preparatory High School
NY, Bronx02.2010
Bachelor in Health Administration - Health Services Administration
Berkeley College
New York, NYSkills
- Proficient in
- Excel, PowerPoint, Word, and
- Google workspace
- Data Entry 200 Keystrokes per min
- Critical Thinking
- Planning and Organization
- Multi-line phone proficiency
Timeline
Behavioral Health Associate
Eteam Agency/Harlem Hospital
04.2020 - 01.2022
House-Keeping Supervisor
Holiday Inn Express
11.2016 - 03.2020
Customer Service Associate
Walgreens Pharmacy
03.2016 - 04.2017
Intern
Hospital Management
03.2011 - 04.2013
Diploma -
Belmont Preparatory High School
Bachelor in Health Administration - Health Services Administration
Berkeley College