Nana Ohanyan
Burbank,CA
Summary
Dedicated and customer-focused banking professional with 4 years of banking experience and 15 years of customer service experience. Graduate of Los Angeles Valley College with Certificates of Achievement in Banking and Finance and Business Essentials. Skilled in banking operations, cash handling, customer relationship management, and problem-solving. Committed to delivering exceptional customer service, maintaining accuracy, and building lasting client relationships. Also can speak English, Armenian, and Russian, which helps me connect with a diverse range of customers.
Overview
19
19
years of professional experience
Work History
JPMorgan Chase Bank
Associate Banker
2915 Los Feliz Los Angeles CA 90039, CA
03.2024 - Current
- Delivered excellent customer service, assisting customers with everyday banking transactions to enhance their overall experience.
- Guided customers in selecting suitable banking products and digital services to meet their specific needs.
- Processed deposits, withdrawals, payments, and account services to ensure accuracy and compliance with bank policies.
- Maintained cash accuracy and followed bank policies and compliance procedures.
Admissions and Records Assistant
Los Angeles Valley College
Valley Glen, CA
12.2023 - 03.2024
- Provide comprehensive clerical and administrative support to the admissions and records staff.
- Offer information and assistance to students concerning admissions procedures, student records, registration, and enrollment processes.
- Execute a range of duties under general supervision, ensuring efficient operations within the admissions and records office.
- Respond to inquiries and provide solutions to student issues related to academic records and course registration.
- Maintain strict confidentiality of student records and ensure compliance with educational policies and regulations.
Welcome Center
Los Angeles Valley College
Valley Glen, CA
03.2023 - 12.2023
- Greeted students, answered questions, assisted with administrative tasks, and collaborated with departments to enhance student support.
Sales Manager
My Best Supplier Inc.
09.2021 - 12.2022
Sales Representative/Customer Service
Mommy's Hug
North Hollywood, CA
03.2019 - 03.2020
Loan Processor
ArmBusinessBank
Yerevan
02.2013 - 02.2014
- Handled customer loan applications from start to finish.
- Collected and checked all needed details about customers to see if they could get a loan. This included looking over their financial records, job information, and credit scores.
- Made sure all loan processes followed the bank's rules and the law.
Cashier/Customer Service
Cafe Teramo
North Hollywood, CA
09.2008 - 06.2012
Cashier/Customer Service
Maggie's Pastry
North Hollywood, CA
08.2007 - 02.2008
Education
Banking and Finance -
Los Angeles Valley College
Valley Glen, CA06-2025
bachelor’s degree -
Hrachya Acharyan University
Yerevan, Armenia06-2006
Skills
- Problem-solving
- Teamwork
- Communication
- Customer Relationship Management
- Banking Operations
- Customer Service
- Time management
- Regulatory Compliance
- Confidentiality and Information Security
- Cash handling
Languages
- English
- Armenian
- Russian
Timeline
JPMorgan Chase Bank
Associate Banker
03.2024 - Current
Admissions and Records Assistant
Los Angeles Valley College
12.2023 - 03.2024
Welcome Center
Los Angeles Valley College
03.2023 - 12.2023
Sales Manager
My Best Supplier Inc.
09.2021 - 12.2022
Sales Representative/Customer Service
Mommy's Hug
03.2019 - 03.2020
Loan Processor
ArmBusinessBank
02.2013 - 02.2014
Cashier/Customer Service
Cafe Teramo
09.2008 - 06.2012
Cashier/Customer Service
Maggie's Pastry
08.2007 - 02.2008
Banking and Finance -
Los Angeles Valley College
bachelor’s degree -
Hrachya Acharyan University