Sueling Chong
Cranford
Summary
Senior banking executive with 26 years of retail banking experience and 19 years in branch leadership. Proven track record in operational excellence and sales performance, maintaining zero exceptions in internal controls. Expertise in interpreting regulatory guidance and implementing policies to drive risk mitigation strategies. Recognized for enhancing operational efficiency and strengthening compliance frameworks.
Overview
18
18
years of professional experience
Work History
JPMorgan Chase Bank
Branch Manager VP/Compliance & Operational Leader
East Brunswick
01.2010 - Current
- Fostered compliance and accountability within a team of 10, enhancing team cohesion over 16 years.
- Ensured adherence to BSA/AML KYC regulations, UDAAP, Reg CC, and fair lending standards.
- Conducted risk reviews to identify control gaps and implemented corrective strategies.
- Collaborated with corporate risk teams during regulatory audits for effective outcomes.
- Trained staff on compliance execution and updates on regulatory changes.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Developed client relationships resulting in $200 million growth in deposit portfolio.
- Implemented coaching programs to enhance overall team performance.
- Designed sales and service strategies to improve revenue and retention.
- Streamlined communication between upper management and employees on company policies and goals, promoting transparency and alignment.
- Facilitated communication between upper management and lower level employees regarding company policies, procedures, goals.
- Evaluated performance of staff using company-wide review plan.
- Complied with company policies and government regulations to prevent and detect rule violations and protect the organization from fines and lawsuits.
Branch Manager
Santander Bank Us
Stirling
03.2008 - 01.2010
- Managed daily branch operations, ensuring compliance with company policies and enhancing operational efficiency.
- Facilitated team meetings to strengthen communication and collaboration, fostering a cohesive work environment.
- Conducted regular performance reviews for all employees in the branch.
- Facilitated team meetings to promote communication and collaboration.
- Disciplined employees to uphold compliance with company policies and procedures, reinforcing a culture of accountability.
- Performed routine audits of branch operations to identify areas for improvement.
- Mitigated regulatory risks by ensuring all areas maintain compliance with company, state and federal protocols.
- Performed periodic reviews of existing systems, processes, and procedures in order to minimize potential risks.
Education
Bachelor of Science - Criminal Justice
New Jersey City University
Jersey City, NJ01-2007
Skills
- Compliance monitoring
- Regulatory reporting
- Risk assessment
- Audit management
- Data analysis
- Strategic planning
- Customer relationship management
- Team leadership
- Performance evaluation
- Problem solving
- Effective communication
Languages
English
Professional
Spanish
Professional
Timeline
JPMorgan Chase Bank
Branch Manager VP/Compliance & Operational Leader
01.2010 - Current
Branch Manager
Santander Bank Us
03.2008 - 01.2010
Bachelor of Science - Criminal Justice
New Jersey City University