Nana Poline Tolno
Bronx,NY
Summary
Detail-oriented and dependable professional with leadership experience in customer service environments. Experienced in managing daily operations, supporting team members, and assisting customers in fast-paced settings. Strong communication, organization, and multitasking skills. Seeking an opportunity in a restaurant management role where I can contribute to a professional team and continue developing administrative skills.
Overview
5
5
years of professional experience
Work History
Shift Manager
Wendy's Restaurant
11.2023 - Current
- Supervise daily operations and ensure efficient workflow during shifts.
- Provide professional customer service and resolve concerns promptly.
- Train and guide new employees on company procedures and safety standards.
- Manage cash drawers, balance registers, and prepare daily reports.
- Monitor inventory levels and maintain organized stock records.
- Coordinate staff schedules and delegate tasks to meet business needs.
Crew Member
Papa John
06.2021 - 12.2022
- Facilitated customer orders in person and via phone, ensuring a smooth transaction experience.
- Executed accurate payment processing using POS systems, contributing to efficient checkout operations.
- Worked as part of a team to ensure timely service and customer satisfaction.
- Collaborated with team members to deliver timely service and enhance overall customer satisfaction.
Education
High School Diploma -
Jacqueline Kennedy Onassis High School
Skills
- Front Desk Support
- Customer Relations
- Multi-Line Phone & In-Person Communication
- Scheduling & Task Coordination
- Data Entry & Basic Computer Skills
- Microsoft Word & Email Communication
- Cash Handling & Financial Record Keeping
- Team Leadership
- Conflict Resolution
- Time Management
Timeline
Shift Manager
Wendy's Restaurant
11.2023 - Current
Crew Member
Papa John
06.2021 - 12.2022
High School Diploma -
Jacqueline Kennedy Onassis High School