Natalie Soto
Dallas,TX
Summary
Customer focused professional with leadership experience in a fast paced environment. Skilled in answering phone calls, processing payments, handling computer-based systems, and providing exceptional customer service. Recognized for professionalism, reliability, and the ability to build positive relationships with customers and team members. Eager to learn new skills, take on additional responsibilities, and quickly adapt to new systems and procedures. I’m Seeking a Front Desk position where I can show my strong communication, organizational, and team working skills that can contribute to an outstanding experience.
Overview
3
3
years of professional experience
Work History
Shift Lead
Wingstop
Dallas, TX
08.2023 - Current
• Supervised team members during peak service hours to optimize workflow and maintain service quality.
• Train new employees on company procedures, customer service standards, and workplace safety.
• Provide customer service by assisting guests with orders, questions, and concerns.
• Work effectively in a fast-paced environment while managing multiple responsibilities.
• Worked with team members to ensure efficient daily operations and positive customer experiences.
• Handle cash transactions accurately and maintain balanced registers.
• Answer customer inquiries in person and over the phone in a professional manner.
- • Assist with opening and closing procedures, and daily reporting.
Education
Bachelor of Science - Criminal Justice
University of North Texas
Denton, TX06-2026
Skills
Customer Service
Front Desk Support
Cash Handling & Payment Processing
Phone Etiquette
Data Entry
Bilingual (English & Spanish)
Team Collaboration
Problem Resolution
Multi-tasking
Employee Training
Time Management
Microsoft Office & Computer Skills
Quick Learner
Timeline
Shift Lead
Wingstop
08.2023 - Current
Bachelor of Science - Criminal Justice
University of North Texas