Nanaa Hayes
Orlando,Florida
Summary
Healthcare operations professional with hands-on experience in provider operations, onboarding, scheduling, contracts, HRIS, and revenue cycle support within large healthcare organizations. Proven ability to manage provider data across systems, coordinate startups and payroll readiness, and support operational continuity in fast-paced, high-volume environments. Known for strong attention to detail, system accuracy, cross-functional collaboration, and clear communication.
Overview
10
10
years of professional experience
Work History
Provider Staff Scheduler
HCA (nternal Transfer Following HCA Healthcare Acquisition of Envision Healthcare)
08.2024 - Current
- Manage complex scheduling for 100+ physicians and APPs across multiple hospitals and departments, ensuring consistent coverage and operational continuity
- Collaborate weekly with onboarding, credentialing, and regional directors to align provider readiness, coverage needs, and operational priorities
- Ensure continuous provider coverage by monitoring schedules, adjusting resources, and addressing last-minute changes
- Identify and implement scheduling best practices to improve efficiency, reduce coverage gaps, and support regional operational goals
Provider Operation Coordinator
Envision Physicians Services (HCA)
03.2023 - 08.2024
- Drafted, processed, and executed provider contracts using EmTime and DocuSign, ensuring compliance and timely completion
- Loaded and maintained provider profiles in Oracle, including tax information, HR data, site assignments, and payroll setup to ensure accurate compensation
- Tracked provider startups and activation milestones, coordinating contract execution, system readiness, and start dates
- Audited provider data across systems and resolved discrepancies to maintain data integrity and operational readiness
Revenue Cycle Specialist
Pediatrix Medical Group
05.2023 - 12.2026
- Review, correct, and resolve claim rejections and denials to support timely reimbursement
- Submit medical claims in compliance with CPT, ICD-10, and payer guidelines
- Post and reconcile insurance and patient payments while managing outstanding balances
- Analyze aging reports and collaborate with providers to improve charge capture and revenue performance
Practice Operations Supervisor
Pediatrix Medical Group
04.2022 - 05.2023
- Oversaw daily clinic operations including scheduling, billing, and patient flow
- Coordinated new patient intake and ensured accurate collection of demographic and insurance information
- Served as liaison between patients, providers, and the Department of Health
- Improved workflow efficiency and reduced delays through cross-functional collaboration
Patient Services Specialist
Florida Cancer Specialists
10.2020 - 04.2022
- Registered patients and provided empathetic front‑line support in an oncology setting
- Scheduled appointments, labs, and procedures per physician orders
- Collected and reconciled copays, balances, and insurance payments
- Supported patients with appointment, referral, and treatment‑related inquiries
Guest Services Supervisor/Rooms Controller
Marriott Vacation Club
03.2019 - 10.2020
- Supervised and trained front desk staff to deliver exceptional guest service.
- Trained incoming managers and front desk associates on front office operations and systems.
- Assigned rooms for incoming guest at 682 room vacation club.
- Implemented service improvements to enhance guest experience and loyalty.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved guest concerns using strong communication and conflict‑resolution skills
Guest Services Associate/ AYS Call Center
Marriott Vacation Club
06.2017 - 03.2019
- Managed reservations and guest inquiries in a high‑volume call center environment
- Answered 60–100 inbound calls daily while maintaining accurate records
- Resolved guest concerns using strong communication and conflict‑resolution skills
- Completed late check-ins and directed guests to rooms and facilities.
Education
Associate Degree - Health Administration
Keiser University
Orlando, FL05-2028
High School Diploma - undefined
Florida Virtual School
West Palm Beach, FL05.2016
Skills
- Provider Operations & Onboarding
- Provider Contract Administration (EmTime, DocuSign)
- Oracle (HR, Tax, Payroll & Provider Data Management)
- Provider Startup & Activation Tracking
- Provider & Resource Scheduling (Smartsheets, EmWorks, EmTime, QGenda, ShiftAdmin)
- Healthcare Compliance & HIPAA
- EMR Systems (Cerner, NexGen, OncoEMR)
- Data Auditing & Quality Control
- Cross‑Functional Communication
- Workflow Optimization
Timeline
Provider Staff Scheduler
HCA (nternal Transfer Following HCA Healthcare Acquisition of Envision Healthcare)
08.2024 - Current
Revenue Cycle Specialist
Pediatrix Medical Group
05.2023 - 12.2026
Provider Operation Coordinator
Envision Physicians Services (HCA)
03.2023 - 08.2024
Practice Operations Supervisor
Pediatrix Medical Group
04.2022 - 05.2023
Patient Services Specialist
Florida Cancer Specialists
10.2020 - 04.2022
Guest Services Supervisor/Rooms Controller
Marriott Vacation Club
03.2019 - 10.2020
Guest Services Associate/ AYS Call Center
Marriott Vacation Club
06.2017 - 03.2019
High School Diploma - undefined
Florida Virtual School
Associate Degree - Health Administration
Keiser University