Dineia Williams
Operations
Worcester,MA
Summary
Operations and healthcare program professional with 8+ years of progressive experience at ForHealth Consulting (UMass Chan Medical School), supporting prior authorization, provider relations, and care management operations. Demonstrated success leading scheduling functions, training staff, managing high-volume workflows, and supporting system implementations. Strong background in data analysis, cross-functional coordination, and process improvement initiatives.
Overview
9
9
years of professional experience
Work History
Provider Relations Coordinator / Lead Scheduler
ForHealth Consulting at UMass Chan Medical School
12.2023 - Current
- - Lead scheduling operations and workflow management
- - Train and onboard staff
- - Collaborate with leadership and providers
- - Support reporting and process improvements
Disability Assistant
ForHealth Consulting at UMass Chan Medical School
12.2021 - Current
- - Provide administrative and operational support
- - Maintain data accuracy and compliance
- - Coordinate communication across teams
Provider Management Coordinator
ForHealth Consulting at UMass Chan Medical School
07.2017 - 01.2022
- - Managed provider relationships and onboarding
- - Supported compliance tracking and reporting
Education
Graphic Design Coursework
Westfield State University
Associate of Science - Graphic Communications
Gibbs College
Skills
Healthcare industry
Provider network management
Health plan operations
Strategic business relationships
Workflow Analysis
Cross-functional collaboration
Team leadership
Microsoft office
Microsoft office proficiency
Data collection
Data interpretation
Database management
Cross-functional collaboration
Timeline
Provider Relations Coordinator / Lead Scheduler
ForHealth Consulting at UMass Chan Medical School
12.2023 - Current
Disability Assistant
ForHealth Consulting at UMass Chan Medical School
12.2021 - Current
Provider Management Coordinator
ForHealth Consulting at UMass Chan Medical School
07.2017 - 01.2022
Associate of Science - Graphic Communications
Gibbs College
Graphic Design Coursework
Westfield State University