Dineia Williams
Operations
Worcester,MA
Summary
Operations and healthcare program professional with 8+ years of progressive experience at ForHealth Consulting (UMass Chan Medical School), supporting prior authorization, provider relations, and care management operations. Demonstrated success leading scheduling functions, training staff, managing high-volume workflows, and supporting system implementations. Strong background in data analysis, cross-functional coordination, and process improvement initiatives.
Overview
9
9
years of professional experience
Work History
Provider Relations Coordinator / Lead Scheduler
ForHealth Consulting at UMass Chan Medical School
12.2023 - Current
- - Lead scheduling operations and workflow management
- - Train and onboard staff
- - Collaborate with leadership and providers
- - Support reporting and process improvements
Disability Assistant
ForHealth Consulting at UMass Chan Medical School
12.2021 - Current
- - Provide administrative and operational support
- - Maintain data accuracy and compliance
- - Coordinate communication across teams
Provider Management Coordinator
ForHealth Consulting at UMass Chan Medical School
07.2017 - 01.2022
- - Managed provider relationships and onboarding
- - Supported compliance tracking and reporting
Education
Graphic Design Coursework
Westfield State University
Associate of Science - Graphic Communications
Gibbs College
Skills
Healthcare industry
Provider network management
Health plan operations
Strategic business relationships
Workflow Analysis
Team leadership
Microsoft office
Microsoft office proficiency
Data collection
Data interpretation
Database management
Cross-functional collaboration
SEO optimization
Timeline
Provider Relations Coordinator / Lead Scheduler
ForHealth Consulting at UMass Chan Medical School
12.2023 - Current
Disability Assistant
ForHealth Consulting at UMass Chan Medical School
12.2021 - Current
Provider Management Coordinator
ForHealth Consulting at UMass Chan Medical School
07.2017 - 01.2022
Graphic Design Coursework
Westfield State University
Associate of Science - Graphic Communications
Gibbs College