Summary
Overview
Work History
Education
Skills
References
Timeline
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Nanci Hopkins

Portland, OR, United States,OR

Summary

Looking for a part time delivery job. Willing to assist with load quality, dispatch efficient routes, physical safety (body mechanics), safe driving.

Not interested in management....too many years at UPS mgmt.

I'm reliable and loyal.

Overview

34
34
years of professional experience

Work History

Delivery Driver

Portland Flower Shop
Portland, OR
02.2020 - 11.2023
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Utilized street maps to plan and determine most efficient routes.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Delivered products to customer locations on time.
  • Assisted with customer requests and answered questions to improve satisfaction.

Operations Supervisor

UPS
Portland, CTOr
10.1989 - 04.2011
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Directed employees on how to use equipment properly and safely.
  • Interpreted and explained work procedures and policies to brief staff.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Provided support to other departments as needed to meet organizational goals.
  • Trained new employees on proper job functions and company policies and procedures.
  • Investigated and completed reports for work-related injuries, submitting paperwork to appropriate insurance carriers.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
  • Developed action plans based on analysis findings and implemented solutions.
  • Researched and prepared reports required by management or governmental agencies.
  • Resolved customer complaints or answered customers' questions.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Analyzed data related to production, distribution, quality control, inventory levels.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Planned and completed group projects, working smoothly with others.
  • Delivered products to customer locations on time.

Education

High School Diploma -

David Douglas High School
Portland, OR
05-1972

Skills

  • Vehicle Maintenance
  • DOT Compliance
  • Product Promotion
  • Equipment Operation
  • GPS Navigation
  • Quality Assurance
  • Lifts up to 75 Pounds
  • Safe Driver Training
  • Defensive Driving
  • Courteous and Polite Demeanor

References

References available upon request.

Timeline

Delivery Driver

Portland Flower Shop
02.2020 - 11.2023

Operations Supervisor

UPS
10.1989 - 04.2011

High School Diploma -

David Douglas High School

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Nanci Hopkins