Nanci Rodriguez
Santa Ana,CA
Summary
Hardworking and passionate candidate always ready to work by being dependable to tasks given at hand. Seek professional challenges that adhere to growth and create problem solving skills. Adaptable to different work environments and quick learner. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of project support, schedule management and customer service. Committed to emotional and social support to promote overall wellness.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Alignment Healthcare
Santa Ana, CA
11.2023 - Current
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Coordinated transportation for clients to attend meetings or receive medical care.
- Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
- Provided administrative support to case workers, including scheduling appointments and maintaining client records.
- Provided customer service support to patients regarding their authorization inquiries.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Offered resolutions to de-escalate calls and solve customer issues.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
Photographer
Freelance
01.2021 - Current
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Edited, toned, captioned, and uploaded photographs for publication.
- Photographed high-quality images for various print and digital projects.
Housekeeper
ABM
01.2019 - 11.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Responded to requests from guests regarding housekeeping needs.
- Ensured that all health standards were met during cleaning operations.
Behavioral Care Provider
Behavioral Busy Bee Care Provider
01.2022 - 10.2023
- Reach a level of understanding with non-verbal clients
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Kept individuals safe by removing hazards and correcting problems.
- Provided personal care and companionship to elderly clients in their homes.
- Engaged in conversation with clients to provide emotional support and mental stimulation.
- Observed behavioral changes in clients and reported them to the appropriate personnel immediately.
Veterinary Volunteer
South Coast Pet Hospital
01.2017 - 01.2018
- Injected fluids into animals and took them on walks when needed
- Restrained animals for examination and treatment.
Assistant Manager
Little Caesars
01.2016 - 01.2018
- Customer service, gave employees responsibilities, closed and opened store, provided customer resolutions
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Arts - Public Health Nutrition
California State University - Fullerton
Fullerton, CA05.2022
Bachelor of Arts - Chicano Studies
California State University - Fullerton
Fullerton, CA05.2022
Skills
- Video Editing
- Digital Content Creation
- Digital Photography
- Adobe Creative Suite
- Digital Graphics
- Choreographer
- Bilingual in English and Spanish
- Customer Service
- Data Entry
- Inbound Phone Call Management
- Call Center Customer Service
Additional Information
- AWARDS , Spring 2020 Dean’s List Spring 2019 Dean’s List
Languages
Spanish
Native/ Bilingual
Timeline
Call Center Representative
Alignment Healthcare
11.2023 - Current
Behavioral Care Provider
Behavioral Busy Bee Care Provider
01.2022 - 10.2023
Photographer
Freelance
01.2021 - Current
Housekeeper
ABM
01.2019 - 11.2023
Veterinary Volunteer
South Coast Pet Hospital
01.2017 - 01.2018
Assistant Manager
Little Caesars
01.2016 - 01.2018
Bachelor of Arts - Public Health Nutrition
California State University - Fullerton
Bachelor of Arts - Chicano Studies
California State University - Fullerton
Similar Profiles
David MayDavid May
Member Service Representative at Alignment HealthcareMember Service Representative at Alignment Healthcare
Elavarasu RamasamyElavarasu Ramasamy
Director of Data Engineering at Alignment HealthcareDirector of Data Engineering at Alignment Healthcare
Siva Sai KumarSiva Sai Kumar
Senior SAS Programmer at Alignment HealthcareSenior SAS Programmer at Alignment Healthcare
LUIS LARALUIS LARA
Enrollment Membership Representative at Alignment HealthcareEnrollment Membership Representative at Alignment Healthcare
Diana SandovalDiana Sandoval
Laboratory Technician at QEDLaboratory Technician at QED