Nanci Sloan
Wilsonville,OR
Summary
Dynamic professional with a proven track record at Mary's Woods Retirement Community, excelling in managing multiple tasks and delivering exceptional service. Skilled in ethical practices and emergency management, I foster strong relationships with seniors, ensuring their needs are met with patience and a sense of humor, ultimately enhancing resident satisfaction.
My 44 years as a real estate broker and residential lender established a solid foundation of efficiency with managing details, as well as comfort with working with a wide variety of personalities. I developed an affinity for working with seniors.
After retirement, it became important to me to re-enter the job market part-time, with a desire to provide more direct and meaningful services to seniors.
Overview
12
12
years of professional experience
Work History
Resident Support and Concierge
Mary's Woods Retirement Community
12.2018 - Current
- Delivered exceptional customer service by addressing resident inquiries and resolving issues promptly via phone, email and in-person.
- Coordinated transportation arrangements and reservations to enhance resident experiences.
- Managed multi-line phone systems efficiently while maintaining high levels of professionalism.
- Oversaw front desk operations, ensuring smooth processing of resident requests.
- Collaborated with other departments to ensure seamless communication and service execution across the senior living community.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall resident satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Residential Loan Originator
Advantage Mortgage
03.2013 - 11.2015
- Specialized in originating reverse mortgage loans for senior home owners.
- Evaluated client financial data to determine loan eligibility and recommend appropriate loan products.
- Developed and maintained strong relationships with clients to facilitate the loan origination process.
- Collaborated with underwriters and processors to ensure timely approval of loan applications.
- Analyzed market trends to provide clients with tailored mortgage solutions that meet their needs.
- Member of Reverse Mortgage Loan Association
- Continuing education and annual conferences with a focus on working respectfully compassionately with the senior population.
Education
Bachelor of Science - Sociology
University of Great Falls
Great Falls, Montana06.1969
Skills
- Managing multiple tasks simultaneously and efficiently
- Ethical practice
- Emergency management
- Good listener
- Ability to be proactive in seeing the big picture
- Patience in dealing with cognitive decline
- Dealing with seniors, ability to provide calm approach to help them articulate needs
- Sense of humor
Timeline
Resident Support and Concierge
Mary's Woods Retirement Community
12.2018 - Current
Residential Loan Originator
Advantage Mortgage
03.2013 - 11.2015
Bachelor of Science - Sociology
University of Great Falls
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