Nanci Sloan
Wilsonville,OR
Summary
Dynamic professional with a proven track record at Mary's Woods Retirement Community, excelling in managing multiple tasks and delivering exceptional service. Skilled in ethical practices and emergency management, I foster strong relationships with seniors, ensuring their needs are met with patience and a sense of humor, ultimately enhancing resident satisfaction.
My 44 years as a real estate broker and residential lender established a solid foundation of efficiency with managing details, as well as comfort with working with a wide variety of personalities. I developed an affinity for working with seniors.
After retirement, it became important to me to re-enter the job market part-time, with a desire to provide more direct and meaningful services to seniors.
Overview
12
12
years of professional experience
Work History
Resident Support and Concierge
Mary's Woods Retirement Community
Lake Oswego, OR
12.2018 - Current
- Delivered exceptional customer service by addressing resident inquiries and resolving issues promptly via phone, email and in-person.
- Coordinated transportation arrangements and reservations to enhance resident experiences.
- Managed multi-line phone systems efficiently while maintaining high levels of professionalism.
- Oversaw front desk operations, ensuring smooth processing of resident requests.
- Collaborated with other departments to ensure seamless communication and service execution across the senior living community.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall resident satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Residential Loan Originator
Advantage Mortgage
Canby, Oregon
03.2013 - 11.2015
- Specialized in originating reverse mortgage loans for senior home owners.
- Evaluated client financial data to determine loan eligibility and recommend appropriate loan products.
- Developed and maintained strong relationships with clients to facilitate the loan origination process.
- Collaborated with underwriters and processors to ensure timely approval of loan applications.
- Analyzed market trends to provide clients with tailored mortgage solutions that meet their needs.
- Member of Reverse Mortgage Loan Association
- Continuing education and annual conferences with a focus on working respectfully compassionately with the senior population.
Education
Bachelor of Science - Sociology
University of Great Falls
Great Falls, Montana06.1969
Skills
- Managing multiple tasks simultaneously and efficiently
- Ethical practice
- Emergency management
- Good listener
- Ability to be proactive in seeing the big picture
- Patience in dealing with cognitive decline
- Dealing with seniors, ability to provide calm approach to help them articulate needs
- Sense of humor
Timeline
Resident Support and Concierge
Mary's Woods Retirement Community
12.2018 - Current
Residential Loan Originator
Advantage Mortgage
03.2013 - 11.2015
Bachelor of Science - Sociology
University of Great Falls