Nancie M. Henderson
Goodyear,AZ
Summary
I am seeking to work for a stable company that is continuously seeking ways to grow. I am an Escrow Officer with 19+ years of title company escrow experience to facilitate closing process from acceptance of purchase contract through issuance of title insurance policy. Familiar with standard concepts, practices and procedures within escrow and title industry. Completes property transactions while delivering high level of expertise and impressive customer service to clients.
Overview
22
22
years of professional experience
Work History
Closer /Title Curative Specialist
FIN Title
04.2024 - 01.2025
- Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
Escrow Officer
Solidifi Title
03.2019 - 09.2022
- Provide status updates to clients as scheduled or as requested throughout the transaction
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process
- Prepared documents for closing
- Prepared and delivered projected HUD-1 settlement statements to lender upon request
Escrow Officer
OS National
05.2017 - 03.2019
- Prepared and delivered projected HUD-1 settlement statements
- Examined purchase and sale agreement for potential items of concern and addressed immediately
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process
- Checked signatures and legal descriptions for accuracy and integrity
- Managed real estate closing process in compliance with applicable standards and legal requirements
Central Processing Unit
CareFree Title / Meritage Homes
04.2015 - 05.2017
- Entered Orders
- Ordered HOA's
- Provided preliminary title fees
Escrow Assistant
Equity Title Agency
01.2014 - 04.2015
- Obtained documents such as proof of insurance and HOA statements
- Maintained open communication with lenders, brokers and borrowers
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review
- Managed real estate closing process in compliance with applicable standards and legal requirements
Escrow Assistant
Great American Title
09.2008 - 01.2014
- Help maintain clear and marketable title for clients
- Worked closely with our REO clients to maintain smooth transactions through various vendor portals
- Worked with excel to keep track of day to day tasks
- Maintain customer satisfaction
- Sharpened skills on time management and multitasking
Escrow Assistant
Land Title Agency
06.2006 - 09.2008
- Customer Service
- Phones
- Assisted Marketing Rep with graphic orders
- Assisted Escrow Officers with opening and closing out files
- Learned how to keep clients coming back
Escrow Assistant
Arizona Title
05.2005 - 06.2006
- Customer Service
- File, label, print, fax, and copy documents
- Order flyers, postcards, labels, farm kits for clients
- Helped coworkers when they needed my assistance
- Obtained Great teamwork skills
Escrow Receptionist
Stewart Title
07.2003 - 05.2005
- Customer Service
- Office Assistant
- Opened, file, label, type, print and fax all documents for each file and ordered supplies
- Obtained skills on how to maintain professional demeanor
Education
High School -
Smart Schools
Mesa, AZ07.2024
Skills
- Customer Service
- Data Entry
- Multitasking Abilities
- Written Communication
- Attention to Detail
- Teamwork and Collaboration
- Dependable and Responsible
- Self-Motivated
Timeline
Closer /Title Curative Specialist
FIN Title
04.2024 - 01.2025
Escrow Officer
Solidifi Title
03.2019 - 09.2022
Escrow Officer
OS National
05.2017 - 03.2019
Central Processing Unit
CareFree Title / Meritage Homes
04.2015 - 05.2017
Escrow Assistant
Equity Title Agency
01.2014 - 04.2015
Escrow Assistant
Great American Title
09.2008 - 01.2014
Escrow Assistant
Land Title Agency
06.2006 - 09.2008
Escrow Assistant
Arizona Title
05.2005 - 06.2006
Escrow Receptionist
Stewart Title
07.2003 - 05.2005
High School -
Smart Schools
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