Nancy Andrews
Lansing
Summary
Dynamic and results-driven professional with extensive experience in management and food service,, excelling in food safety and guest service. Proven ability to lead teams, enhance operational efficiency, and foster strong customer relationships. Recognized for implementing effective training programs and maintaining high sanitation standards, ensuring a safe and enjoyable dining experience.
Overview
1
1
Certification
Work History
Dining Services Worker
Michigan State University
- Prepared and served food items in accordance with health and safety regulations.
- Assisted in maintaining cleanliness and organization of dining facilities.
- Operated kitchen equipment efficiently to support daily food service operations.
- Collaborated with team members to ensure timely meal service during peak hours.
Manager
Continental Services
Lansing, MI
2014 - 2022
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Coordinated inventory management processes, ensuring timely replenishment and accurate stock levels.
- Analyzed performance metrics to identify areas for improvement and optimize resource allocation.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Store Manager
Dots Fashions
Lansing, MI
2010 - 2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented visual merchandising strategies to enhance product displays and increase sales.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Skills
- Staff training and development
- Guest service
- Ordering procedures
- Food safety
- Allergy awareness
- Special event coordination
- Buffet setup and maintenance
- Banquet service experience
- Catering experience
- Teamwork and collaboration
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Team leadership
- Decision-making
- Conflict and complaint resolution
Accomplishments
Store Manager of the Year
Certification
ServSafe Certification
Additional Information
Member of MSU's Culinary Services Community Engagement Task Force
Timeline
Dining Services Worker
Michigan State University
Manager
Continental Services
2014 - 2022
Store Manager
Dots Fashions
2010 - 2014