Nancy Anica

• Served food and beverages at take-out counters to provide fast service to waiting guests.
• Communicated orders to kitchen staff in an accurate and timely fashion.
• Greeted guests upon arrival, providing a warm and welcoming atmosphere.
• Tailored orders to address customer allergies and gluten concerns.
• Delivered guest orders to correct tables or take-out counter.
• Handled customer queries and complaints, ensuring satisfactory resolution.
• Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
• Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
• Filled soft drink cups and poured hot coffee and tea for patrons.

•Recommended, selected, located, and obtained products to meet customer needs.

• Checked identification of patrons purchasing restricted-age tickets or items.
• Managed ticket sales operations, ensuring efficient customer service and accurate financial transactions.
• Performed ushering duties and assisted handicapped customers with seating.
• Provided excellent customer service by answering questions about movies and services offered by the theater.
• Restocked concession stands with food, drinks, napkins, and utensils throughout each shift.
• Assisted in the training and orientation of new employees, sharing knowledge and operational procedures.
• Answered customer questions and concerns regarding tickets, pricing and promotions.
• Processed admission payments and provided tickets.
• Greeted customers and provided them with information about movie showtimes.
• Set up auditoriums for specific movie showings by opening curtains, adjusting seating, and turning on lights.