Nancy Antonelli
Milton,Fl
Summary
Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.
Overview
32
32
years of professional experience
Work History
Clerk/Cook Supervisor
Geo Group
03.2023 - Current
- Assisted with daily clerical tasks, ensuring accuracy and timeliness of data entry.
- Supported document organization and filing processes to enhance office efficiency.
- Maintained inventory records, tracking supplies to prevent shortages.
- Engaged in customer service, addressing inquiries and resolving issues promptly.
CSR Specialist
WestRock
07.1994 - 12.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained detailed records of customer interactions using CRM software to enhance service quality.
- Collaborated with cross-functional teams to streamline processes and improve response times.
- Trained new team members on customer service protocols and best practices for efficiency.
- Developed training materials to improve staff knowledge of products and services offered.
- Implemented feedback mechanisms to identify areas for service improvement and increase customer satisfaction.
- Analyzed customer feedback data to inform strategic decisions for service enhancements.
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
- Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
- Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
- Utilized effective time management techniques to prioritize tasks effectively and meet strict deadlines.
- Delivered exceptional customer service through proactive problem-solving and efficient resolution of issues.
- Improved customer satisfaction by actively listening to concerns and providing timely resolutions.
- Collaborated with cross-functional teams to address complex customer needs and provide comprehensive solutions.
- Trained new hires on company policies and procedures as well as best practices for delivering exceptional customer service.
- Completed necessary documentation accurately for each interaction, facilitating seamless communication between departments when needed.
- Maintained up-to-date knowledge of industry trends and changes, providing valuable insights to both customers and team members alike.
Education
No Degree - Business
University Southern California
Timeline
Clerk/Cook Supervisor
Geo Group
03.2023 - Current
CSR Specialist
WestRock
07.1994 - 12.2022
No Degree - Business
University Southern California