Nancy Araujo
Anaheim,CA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
Work History
Caregiver
Self Employed Web
06.2023 - 03.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Customer Care Representative
Robert Half Office Team
03.2018 - 03.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Greeted incoming visitors and customers professionally and
- Provided help to management, including training for new hires, and kept management updated on team performance communicating and coordinating with colleagues as necessary.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Treatment Specialist
Western Dental
03.2017 - 03.2018
- Interacted with other departments or areas to resolve patients and/ or doctors inquiries
- Assisted in training new customer service representatives
- Answered inbound telephone calls from members, providers, and potential clients
- Provided information to members regarding dental benefits and provider network PPO/HMO
- coordinate emergency care, out of area and specialist referrals
- Interacted with other departments to resolve patient or doctors inquiries
Customer Service Representative
Credit.org
05.2016 - 02.2017
- Collaborated with the legal team to ensure compliance with federal and state regulations in all credit repair activities.
- Assisted clients in understanding their credit reports, identifying errors, and disputing inaccuracies with credit bureaus.
- Negotiated with creditors and collection agencies to achieve successful settlements for clients.
- Issued certificates to clients for completion of online course required by a attorney to complete loan application
- processed fees and prepared invoices
Customer Service Representative
Global Cash Card
09.2012 - 02.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Front Desk Receptionist
Natural Green Care
03.2011 - 09.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Retail Customer Service Associate
TJ Max
01.2011 - 03.2015
- Processed returns and exchanges with attention to detail, adhering to store policies while prioritizing customer satisfaction.
- Reduced wait times for customers through effective use of POS system and multitasking abilities.
- Provided excellent communication with colleagues in other departments when needed assistance or resolving customer concerns required teamwork.
- Addressed customer inquiries and resolved issues promptly, fostering a positive store atmosphere.
- Assisted in training new employees on cashier procedures and store policies, promoting team cohesion and efficiency.
- Supported inventory management by restocking shelves and conducting regular price checks for accuracy.
- Handled cash, credit, and check transactions accurately, contributing to balanced cash drawers consistently.
Education
High School Diploma -
Century High School
Santa Ana, CA06-2011
Skills
- Bilingual: English/ Spanish
- Works well independently or part of team
- Works well under pressure
- Customer service expert
- Multitasking and organization
- Knowledge of Ms Word, Excel, Powerpoint, CMR
Date Format
MM/DD/YY
Timeline
Caregiver
Self Employed Web
06.2023 - 03.2025
Customer Care Representative
Robert Half Office Team
03.2018 - 03.2019
Treatment Specialist
Western Dental
03.2017 - 03.2018
Customer Service Representative
Credit.org
05.2016 - 02.2017
Customer Service Representative
Global Cash Card
09.2012 - 02.2015
Front Desk Receptionist
Natural Green Care
03.2011 - 09.2012
Retail Customer Service Associate
TJ Max
01.2011 - 03.2015
High School Diploma -
Century High School
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