Nancy Ayala

Worked as and operated

• Helped with Project Red/DISRIP CHF program, monitored fluid and sodium intake, made follow up calls to prevent 30 day readmissions, provided resources for meals on wheels and transportation when needed.
• Helped with capturing data for DISRIP program.
• Communicated details of new assignments and managed Continuation Medical Online Courses employees throughout project.
• Tackled array of tasks under watchful eye for over 15 years of Administrative Assistant/ Project Assistant.
• Worked with senior leadership for 15 years to complete complex projects on time and under-budget, like reimbursements for team.
• Offered office-wide software support and training, troubleshooting issues and optimizing usage.
• Managed quality and client deadlines by working closely with staff to maintain adherence with project requirements.
• Handled administrative duties, filing and errands.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
• Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements, like credentialing packets.
• Completed multiple tasks simultaneously to optimize project completion like yearly Nurse Practitioner Week Luncheon.
• Stayed up to date on document control standards specializing in capturing all data sheet job code stats.
• Prepared and distributed team-based communications to foster collaboration and enhance team morale for 15 years.
• Tracked and recorded open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands during my 6 years with JFK Medical Center
• Handled administrative duties, filing and errands
• Completed multiple tasks simultaneously to optimize project completion
• Handled administrative duties, filing, and errands
• Worked with senior leadership to complete complex projects on time and under-budget
• Performed work according to project schedules and established quality standards

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Updated executives on changing business needs by thoroughly documenting internal and client meetings.
• Transcribed phone messages and relayed to appropriate personnel.
• Scheduled appointments and handled calenders for senior leadership.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips for doctor for over 15 years.
• Screened calls and emails and initiated actions to respond or direct messages for managers and doctors for patients for chemotherapy treatment during my 15 years with Dr. R. Oratz.
• Processed travel expenses and reimbursements for executive team and senior management group when colleagues went to CME conferences.
• Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
• Worked collaboratively with auditors throughout reviews, offering assistance and clerical support and made sure all patients were seen in timely manner also maintained clinical reports to doctor during my 10-15 years working in office.

• Gained strong leadership skills by managing projects from start to finish.
• Proven ability to develop and implement creative solutions to complex problems.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and fast-paced environment.
• Strengthened communication skills through regular interactions with others.
• Acted as team leader in group projects, delegating tasks and providing feedback.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Passionate about learning and committed to continual improvement.
• Participated in team projects, demonstrating ability to work collaboratively and effectively.
• Demonstrated high level of initiative and creativity while tackling difficult tasks.
• Developed strong communication and organizational skills through working on group projects.
• Skilled at working independently and collaboratively in team environment.
• Organized and detail-oriented with strong work ethic.
• Worked well in team setting, providing support and guidance.
• Gained extensive knowledge in data entry, analysis and reporting.
• Handled administrative duties, filing, and errands.
• Worked with senior leadership to complete complex projects on time and under-budget.
• Performed work according to project schedules and established quality standards.
• Conducted research to assist with routine tasks and special projects.
• Provided assistance with preparation of project-related reports, manuscripts and presentations
• Offered technical support and troubleshot issues to enhance office productivity.
• Sorted, opened, and routed mail and deliveries to meet business requirements.
• Created and updated records and files to maintain document compliance.
• Researched and analyzed data to support project-related decisions.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Reported regularly to managers on project budget, progress and technical problems.
• Maintained open communication by presenting regular updates on project status to customers.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Analyzed project performance data to identify areas of improvement.
• Facilitated workshops to collect project requirements and user feedback.