NANCY AYALA
RED OAK,TX
Summary
Compassionate and dedicated social work candidate with experience in crisis intervention and client support. Skilled at building rapport with diverse populations while effectively managing multiple priorities. Committed to promoting client well-being and connecting individuals with essential resources.
Overview
6
6
years of professional experience
Work History
Crisis Support Team Intern
Waxahachie Police Department
01.2025 - 05.2025
- Conduct comprehensive case review and needs assessment for individuals experiencing mental health crises, suicide ideation, homelessness, and domestic violence.
- Develop and implement intervention plans by connecting clients with appropriate community resources, demonstrating strong resource navigation skills.
- Provide trauma-informed support through outreach calls to vulnerable populations, practicing person-centered engagement techniques.
- Apply crisis de-escalation strategies in collaboration with law enforcement to reduce unnecessary arrests and improve public safety outcomes.
- Participate in multidisciplinary team meetings to coordinate care and ensure comprehensive support for clients in crisis.
- Utilize a strengths-based perspective when working with diverse client populations, prioritizing dignity and self-determination.
- Maintain accurate client documentation while adhering to strict confidentiality and ethical standards.
- Engage in ongoing professional development through training on APOWW procedures, homelessness support services, and crisis intervention techniques.
Sales Associate
TJMaxx
05.2024 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Achieved monthly reward targets consistently by implementing effective pitching strategies and maintaining a high level of product knowledge
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Prepared merchandise for sales floor by pricing or tagging
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Solved customer challenges by offering relevant products and services
Seasonal Packing Associate
Kohls Distribution eFulfillment Center
11.2023 - 01.2024
- Pack an average of 600-700 orders per 11-hour shift in a high-paced fulfillment center environment
- Maintain a clean and organized work area while meeting and often exceeding the required quota
- Subject to regular evaluations based on the number of packages processed during a shift; consistently rank among top performers
- Adhere to safety guidelines, including lifting packages weighing up to 30 lbs, while ensuring a high level of accuracy and efficiency
- Demonstrate resilience in a physically demanding role that requires standing for the entire shift
- Collaborate with team members to achieve collective goals and contribute to a positive working atmosphere
Sales Associate
H&M Hennes & Mauritz
08.2022 - 11.2023
- Helped customers locate products and checked store systems for merchandise at other sites
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers
- Provided positive first impressions to welcome existing, new, and potential customers
- Solved customer challenges by offering relevant products and services
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Engaged with customers to build rapport and loyalty
- Generated new sales leads to achieve and exceed monthly sales goals
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Increased loyalty store levels by 20%
Team Leader
Whataburger
11.2019 - 06.2021
- Built strong relationships with customers through positive attitude and attentive response
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Promoted high standards through personal example to help each member understand expected behaviors and standards
- Supervised team members to confirm compliance with set procedures and quality requirements
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism
- Managed team of 17 people
Education
Bachelor of Social Work -
The University of Texas At Arlington
Arlington, TX05.2025
Skills
- Crisis Intervention
- Mental Health Support
- Case Management
- Resource Navigation
- Social Perceptiveness
- Active Listening
- Conflict Resolution
- Cultural Competence
- Problem-Solving Skills
- Teamwork and Collaboration
- Verbal Communication
- Documentation Skills
- Time Management
- Trauma-Informed Approach
Languages
Spanish
Native or Bilingual
Timeline
Crisis Support Team Intern
Waxahachie Police Department
01.2025 - 05.2025
Sales Associate
TJMaxx
05.2024 - Current
Seasonal Packing Associate
Kohls Distribution eFulfillment Center
11.2023 - 01.2024
Sales Associate
H&M Hennes & Mauritz
08.2022 - 11.2023
Team Leader
Whataburger
11.2019 - 06.2021
Bachelor of Social Work -
The University of Texas At Arlington
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