Nancy Bachner Banze
Pittsburgh,PA
Summary
Certified SFW (Strength Based Family Worker) with 15+ years of experience in behavioral health and a desire to help others. Willing to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Respected team player with multiple connections and relationships with providers throughout Allegheny County.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Service Coordinator
Self-employed
Pittsburgh, PA
05.2007 - Current
- Responsible for finding and maintaining services for clients on the autism spectrum with other underlying conditions.
- Transport clients and attend all doctor and therapy appointments.
- Manage and administer multiple medications to clients throughout the day.
- Currently working on transition services for clients over the age of 18 including building social skills and participating in OVR services in preparation for further education or employment.
Behavioral Health Peer Support Partner
Allegheny Family Network
Pittsburgh, PA
09.2019 - 01.2024
- Managed a caseload of up to thirty families in addition to attending monthly trainings and support groups.
- Supported parents of children with mental and behavioral health issues. Taught parents how to properly advocate for and find appropriate services for their children.
- Helped parents navigate IEP meetings, court hearings, and therapy/med management appointments for their children.
Medical Sales Office Administrator
Medtronic Spinal and Biologics
Pittsburgh, PA
02.2008 - 12.2012
- Supported district manager and 10 medical sales reps by ordering cadaver bone and instruments needed to perform elective and trauma spinal surgery at over 25 hospitals within 4 states.
- Communicated with hospital staff to obtain purchase order numbers to bill for surgery in addition to resolving any problems or issues that occurred.
- Accompanied district manager and sales supervisor to meetings with various hospital administrators and buyers to negotiate multi-million dollar contracts for surgery utilizing Medtronic products.
Technical/Hospital Customer Service Liaison
Quest Diagnostic Laboratories
Pittsburgh, PA
01.1998 - 10.2005
- Served as a liaison between Quest Medical Director and Quest's largest hospital clients to resolve problem issues and promote client satisfaction.
- Utilized multiple years working as a medical technologist to interpret and provide life-saving test results to doctors and hospital staff.
- Provided mentorship, training, and supervision to customer service reps without medical experience or education.
Medical Technologist, Microbiology
Quest Diagnostics Laboratories
Pittsburgh, PA
08.1986 - 12.1997
- Analyzed culture results to identify pathologic bacteria. Performed antibiotic sensitivity if necessary. Prepared reports with findings for physicians.
- Researched new testing protocols.
- Trained new employees
Medical Laboratory Technician, Microbiology
Clinical Pathology Facility Laboratory
Pittsburgh, PA
06.1984 - 08.1986
- Verified patient information and collected specimens according to established protocols.
- Analyzed microbiological specimens for bacteria, fungi, parasites, and viruses.
- Reported all test results accurately into the laboratory computer system.
Education
Bachelor of Science - Biology/Public Health (Cum Laude)
Point Park University
Pittsburgh, PA06-1994
Associate of Applied Science - Medical Technology
Community College of Allegheny County
Pittsburgh, PA06-1984
Skills
- Strong Problem Solving/ Conflict Resolution Skills
- Client Advocacy
- Interpersonal Communication
- People Skills
- Passion for Helping Others
Certification
- Certified Strength-Based Family Worker (SFW) - Temple University/ Pitt School of Social Work
- Certified Parent Peer Support Provider - FREDLA/ Pa Care Partnership
- Comprehensive Crisis Management Training - UPMC WPIC
- Circle of Parents Model Training - National Circle of Parents
- SOGI Training - Allegheny County Department of Human Services
- Certified Registered Medical Technologist (RMT) - HEW (Department of Health, Education and Welfare)
- Certified Medical Laboratory Technician (MLT) - ASCP (American Society of Clinical Pathology)
Activities/ Volunteer Organizations
- Autism Caring Center
- North Hills Christian Community Orphan Care Ministry
- Band Together Pittsburgh
Clearances
- Pa Child Abuse History Clearance
- Pa State Police Criminal History Clearance
- FBI Criminal History Clearance
Timeline
Behavioral Health Peer Support Partner
Allegheny Family Network
09.2019 - 01.2024
Medical Sales Office Administrator
Medtronic Spinal and Biologics
02.2008 - 12.2012
Service Coordinator
Self-employed
05.2007 - Current
Technical/Hospital Customer Service Liaison
Quest Diagnostic Laboratories
01.1998 - 10.2005
Medical Technologist, Microbiology
Quest Diagnostics Laboratories
08.1986 - 12.1997
Medical Laboratory Technician, Microbiology
Clinical Pathology Facility Laboratory
06.1984 - 08.1986
Bachelor of Science - Biology/Public Health (Cum Laude)
Point Park University
Associate of Applied Science - Medical Technology
Community College of Allegheny County
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