Nancy Barnett
Heidelberg,MS
Summary
Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach.
Overview
43
43
years of professional experience
Work History
Customer Service Representative Team Lead
UnitedHealth Group
Jackson, MS
05.2018 - 03.2025
- Trained newly hired Customer Service Representatives on company policies, procedures and protocols.
- Ensured compliance with all applicable laws and regulations related to customer service operations
- Monitored customer service team to assess knowledge, tone, and adherence to company policy.
Patient Account Representative
South Center Medical Group
Laurel, MS
05.1999 - 01.2018
- Worked closely with insurance companies to obtain authorization for services rendered.
- Ensured compliance with company policies concerning the privacy of confidential health information.
- Responded promptly to customer inquiries via telephone or email in a professional manner.
- Provided customer service to patients regarding billing inquiries and account information.
English Teacher
Heidelberg High School
Heidelberg, MS
08.1982 - 05.1998
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
- Incorporated technology into daily lessons to enhance instruction.
- Designed clear and creative learning materials to promote student engagement in pronunciation exercises.
- Prepared informative classroom lectures on literature, poetry and historical authors to engage and educate students.
Education
Bachelor of Arts - English Education
Alcorn State University
Lorman, MS05-1979
Skills
- Call center experience
- CRM software
- Complaint handling
- Team management
- Employee retention
- Payroll administration
- Inbound and outbound calls
- Skill development
Timeline
Customer Service Representative Team Lead
UnitedHealth Group
05.2018 - 03.2025
Patient Account Representative
South Center Medical Group
05.1999 - 01.2018
English Teacher
Heidelberg High School
08.1982 - 05.1998
Bachelor of Arts - English Education
Alcorn State University
Similar Profiles
Amanda BurbankAmanda Burbank
Senior Provider Relations Advocate, Account Manage at UnitedHealth Care, UnitedHealth GroupSenior Provider Relations Advocate, Account Manage at UnitedHealth Care, UnitedHealth Group
Fawn DillonFawn Dillon
Clinical Transformation Manager at UnitedHealth Group- UnitedHealth Care DivisionClinical Transformation Manager at UnitedHealth Group- UnitedHealth Care Division
Vikas KansalVikas Kansal
Senior Director Digital Product at UnitedHealth Care, UnitedHealth GroupSenior Director Digital Product at UnitedHealth Care, UnitedHealth Group
Shalalah HarveyShalalah Harvey
Workforce Analyst at UnitedHealth Care, UnitedHealth GroupWorkforce Analyst at UnitedHealth Care, UnitedHealth Group
Taevion KingTaevion King
Utility Operator at Howard IndustriesUtility Operator at Howard Industries