Nancy Barrios
Ocean Grove,NJ
Summary
Personable and empathetic professional with extensive customer service and financial services experience. Proven ability to build strong client relationships, handle high-pressure transactions, and adapt quickly to new responsibilities. Bilingual in English and Spanish, with a passion for delivering excellent service and helping others navigate financial decisions confidently.
Overview
9
9
years of professional experience
Work History
Universal Associate
United Teletech Financial Credit Union
03.2024 - Current
- Serve as both a teller and banker in a customer-facing role
- Perform wire transfers
- Open various accounts including savings, checking, CDs, and money market accounts (both in person and over the phone)
- Handle large business deposits and assist in vault balancing
- Manage ATM operations as custodian
- Maintain strong relationships with members, including many on a first-name basis
- Provide Spanish-language support, strengthening relationships within the Hispanic community
Customer Service Associate / Department Floater
Macy’s
08.2018 - 03.2025
- Initiated role in customer service, eventually rotated through various departments as a floater.
- Held override capabilities, managed returns, and handled complex customer concerns
- Trained new employees and facilitated store operations in various departments.
Cashier
Rite Aid
01.2016 - 01.2018
- Managed register transactions and daily cash handling
- Provided friendly and efficient service in a fast-paced retail environment
Education
Brookdale Community College
MT - Massage Therapy
American Institute
Toms River, NJ08.2023
High School Diploma -
St. Rose High School
Belmar, NJ06.2018
Skills
- Bilingual: English & Spanish
- Cash Handling & Register Operations
- Customer Relationship Management
- Wire Transfers & Account Management
- Opening Money Market, Savings, Checking, and CD Accounts
- Training & Onboarding New Employees
- Vault & ATM Custodianship
- Attentive to Details
- Conflict Resolution & Empathy
- Adaptability & Quick Learning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Universal Associate
United Teletech Financial Credit Union
03.2024 - Current
Customer Service Associate / Department Floater
Macy’s
08.2018 - 03.2025
Cashier
Rite Aid
01.2016 - 01.2018
Brookdale Community College
MT - Massage Therapy
American Institute
High School Diploma -
St. Rose High School
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