Nancy Baumann
Appleton,WI
Summary
Accomplished Medical Underwriting Assistant at Guardian Life Insurance, adept in leading offshore teams and ensuring operational excellence. Expert in verbal communication and time management, I excel in training, mentoring, and achieving goals, significantly enhancing team efficiency. Specialize in complex underwriting tasks, demonstrating a commitment to customer service excellence.
Overview
35
35
years of professional experience
Work History
Medical Underwriting Assistant
Guardian Life Insurance
06.2000 - Current
- Lead the offshore UWA's providing direction on priorities and advising when the group needs to pivot.
- Over see the MUA team training, coaching, mentoring , and ensuring the team is meeting their goals.
- Ensure all SOPs are updated regularly.
- Perform the most technical and complicated UWA tasks, using Triage and MED UW as back up when out of office.
Adminstrative Assistant
Konsult Inc.
05.1995 - 06.2000
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted coworkers and staff members with special tasks on daily basis.
Boys Dept. Associate
Kohls Department Store
05.1989 - 05.1995
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Science - Journalism, Public Relations
Ball State University
Muncie, INSkills
- Verbal and written communication
- Time management
- Customer Service
- Professional and mature
Accomplishments
- August 15, 2022 was promoted to am Underwriter Support Associate 11.
- March 2022 Arun nominated me for a EBTS Peer Award.
- September 14, 2023 Value Counts peer recognition from Gretchen Schmidt.
- March 3, 2022 Value Counts peer recognition from Dana Bogenschutz.
Timeline
Medical Underwriting Assistant
Guardian Life Insurance
06.2000 - Current
Adminstrative Assistant
Konsult Inc.
05.1995 - 06.2000
Boys Dept. Associate
Kohls Department Store
05.1989 - 05.1995
Bachelor of Science - Journalism, Public Relations
Ball State University
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