Nancy Belde
Cambridge,MN
Summary
Experienced professional offers several years working in airline industry and customer service. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing Front desk/ Guest Experience Expert position to provide exceptional customer service to travelers.
Overview
23
23
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
Minneapolis, Minnesota
01.2014 - Current
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Greeted passengers, answered questions, and directed them to their seats.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
Assistant Store Manager
Dollar Tree Distribution Center
Roseville, Minnesota
10.2018 - 01.2019
- Supervised cash handling processes to ensure accuracy of transactions.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Nursing Assistant
Presbyterian Homes
Prior Lake, Minnesota
01.2010 - 04.2013
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Planned and served meals and snacks to patients according to prescribed diets.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
Customer Service Representative
Pizza Hut Philippines
Manila
01.2002 - 01.2003
- Informed customers about new products, answering phone calls, taking orders.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
Certificate - Nursing Assistant
Saint Augustine School of Nursing
Manila03-2006
Bachelor of Arts - Communications
Philippine Women’s University
Manila03-2000
Skills
- Passenger/Customer support
- Medical intervention
- People Management
- Customer Service Management
- Flight safety
Timeline
Assistant Store Manager
Dollar Tree Distribution Center
10.2018 - 01.2019
Flight Attendant
Delta Air Lines, Inc
01.2014 - Current
Nursing Assistant
Presbyterian Homes
01.2010 - 04.2013
Customer Service Representative
Pizza Hut Philippines
01.2002 - 01.2003
Certificate - Nursing Assistant
Saint Augustine School of Nursing
Bachelor of Arts - Communications
Philippine Women’s University