Nancy Bell

Pre-Licensing Education. Passed the required education.

Florida NMLS -License#206788

Training with The Mortgage Calculator

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

• Developed strong communication skills while interacting with diverse groups of riders daily.
• Responded to passenger concerns and complaints politely and professionally.

• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Maintained strong relationships with both new and existing clients through proactive communication and followups.
• Streamlined claims processing for faster resolution and improved client experience.

• Served as a reliable point-of-contact for clients seeking guidance or assistance throughout their buying journey.
• Enhanced overall performance through active collaboration on shared goals.

• Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
• Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
• Increased loan application approvals by efficiently processing and reviewing documents for accuracy and compliance.
• Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet clients'' needs.
• Conducted borrower interviews to gather necessary information and documentation for loan applications.