Nancy Brown
Rochester
Summary
Dynamic professional with a proven track record at Homeland Security Investigations, excelling in explosives detection and maintaining confidentiality. Recognized for resolving customer issues with empathy and integrity, fostering loyalty and repeat business. Committed to high standards of security and discretion, ensuring a safe environment for all stakeholders.
Overview
30
30
years of professional experience
Work History
Security Screener
Homeland Security Investigations
11.2002 - 11.2022
- Checked over [Number] passenger tickets per day to verify validity of each ticket.
- Wrote reports of daily activities, property and equipment damage and unusual occurrences.
- Authorized and monitored departure and entrance of visitors and employees to maintain security of premises.
- Utilized chemical swab systems and explosive detection machines to test baggage for explosive materials.
- Maintained a high level of personal preparedness by regularly participating in physical fitness and self-defense training sessions.
Executive Assistant
Broadview Networks
01.1999 - 11.2002
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
Customer Service Representative
United Radio
01.1996 - 01.1999
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Representative/ Teller
Fleet Bank
01.1993 - 01.1996
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Auburn High School
Auburn, NY06-1991
Skills
- Patience and tolerance
- Integrity and honesty
- Explosives detection
- Discretion and confidentiality
Timeline
Security Screener
Homeland Security Investigations
11.2002 - 11.2022
Executive Assistant
Broadview Networks
01.1999 - 11.2002
Customer Service Representative
United Radio
01.1996 - 01.1999
Customer Service Representative/ Teller
Fleet Bank
01.1993 - 01.1996
Auburn High School
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