Nancy Cabrera
Mission,TX
Summary
Experienced with managing front desk operations, including greeting visitors and handling inquiries. Utilizes effective communication and organizational skills to maintain smooth and welcoming environment. Knowledge of office management software and procedures, ensuring efficient administrative support.
Overview
7
7
years of professional experience
Work History
Receptionist / Clerk
Sharyland Water Supply
Mission, TX
07.2024 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Substitute Teacher
McAllen ISD
McAllen, TX
08.2022 - 02.2023
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
Substitute Teacher
Sharyland Independent School District
Mission, TX
09.2021 - 05.2022
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Teller
Greater Texas Credit Union
Edinburg, TX
10.2019 - 08.2020
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Teller
Navy Army CCU
Mission, TX
03.2018 - 09.2019
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Played an active role in community events and initiatives on behalf of the bank, promoting our commitment to local engagement.
Education
No Degree - Social Work
South Texas College
Mcallen, TXHigh School Diploma -
La Joya High School
La Joya, TX2008
Skills
- Telephone Skills
- Professional Demeanor
- Organization Skills
- Problem-Solving Skills
- Listening Skills
- Active Listening
- Computer Proficiency
- Telephone Etiquette
- Professionalism
- Multitasking Abilities
- Guest Relations
- Strong Work Ethic
- Customer service
- Cash handling
- Money handling
- Reliability and punctuality
- Payment processing
Languages
Spanish
Native or Bilingual
Timeline
Receptionist / Clerk
Sharyland Water Supply
07.2024 - 10.2024
Substitute Teacher
McAllen ISD
08.2022 - 02.2023
Substitute Teacher
Sharyland Independent School District
09.2021 - 05.2022
Teller
Greater Texas Credit Union
10.2019 - 08.2020
Teller
Navy Army CCU
03.2018 - 09.2019
No Degree - Social Work
South Texas College
High School Diploma -
La Joya High School