Nancy Chanthaboutdy

• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies
• Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Kept bar presentable and well-stocked to meet customer needs.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Collaborated with co-owner on strategic planning initiatives for long-term business success.
• Improved customer satisfaction ratings by consistently delivering high-quality products and services.
• Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
• Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
• Mentored employees to improve work performance, promoting professional development and growth within the company.
• Recruited, interviewed and hired new staff members and developed training materials for employees.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.

Assisted with maintaining cleanliness and organization of tables.

Oversaw team members.

Prepare and serve cocktails.

Delivered meals to patrons.

Compiled and finalized end-of-day documentation.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
• Increased restaurant revenue by upselling menu items and promoting daily specials.
• Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
• Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.