Nancy Chapa
Houston,TX
Summary
Proven Executive Billing Specialist with a track record of enhancing billing accuracy and resolving variances at JBS Plumbing Services Inc. Excelled in customer engagement and fluent in Spanish, significantly improving client relations. Skilled in billing systems and software, adept at driving operational efficiency and reducing discrepancies. Demonstrated ability to lead teams and manage international accounts, ensuring seamless operations and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Executive Billing Specialist
JBS Plumbing Services Inc.
02.2018 - Current
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Responded to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
- Produced and mailed approximately 40-50 monthly account statements to customers and assisted with related requests for information and clarification.
- Generated monthly billing for management review.
- Monitored outstanding invoices and performed collections duties.
- Audited and corrected billing and posting documents for accuracy.
- Issued credit memos when necessary
Senior Operations Manager
World Logistics Services
06.2014 - 02.2018
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Coordinated shipments and handled all US Customs documentation.
- Managed 5 international offices
Assistant Manager- Operations & Administration
Incopro Corporations
10.2005 - 06.2014
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Support company in operations and account payable.
- Complete all aspects of operational billing
- Responsible for US and international accounts
- Maintained daily contact with approximately 15-20 customers for status of orders.
- Created approximately 2 daily status reports for all open orders and shipments
Education
Standby Letter of Credit Course
NACM of South Texas
Houston, TX2002
Lead Auditor Training
Oklahoma State University - Oklahoma City
Oklahoma City, OK1994
Skills
- Invoice Processing
- Collections
- Customer Engagement
- Billing systems and software
- Invoicing proficiency
- Data entry proficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Executive Billing Specialist
JBS Plumbing Services Inc.
02.2018 - Current
Senior Operations Manager
World Logistics Services
06.2014 - 02.2018
Assistant Manager- Operations & Administration
Incopro Corporations
10.2005 - 06.2014
Standby Letter of Credit Course
NACM of South Texas
Lead Auditor Training
Oklahoma State University - Oklahoma City
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