Job Search Status
Open to workDesired start date: Immediately
Open To Work
Nancy Chavez
El Paso,Texas
Work Preference
Summary
Former operations and team leadership professional with over 4 years of experience managing high-volume workflows, performance metrics, and real-time problem resolution in fast-paced environments. Proven ability to lead departments of 50+ associates, track KPIs, coach for performance improvement, and implement process enhancements that increase productivity and accuracy. Recognized as a reliable point of contact for leadership support, cross-functional communication, and shift execution. Remote-ready with strong technical adaptability, data tracking, and independent workflow management.
Overview
9
9
years of professional experience
4036
4036
years of post-secondary education
Work History
Process Assistant/Warehouse Associate/Learning Ambassador
Amazon Fulfillment Center
El Paso, Texas
01.2022 - 02.2026
- Lead daily operations for a 50+ associate department in a high-volume, metrics-driven environment
- Track, analyze, and report KPIs and productivity data to identify performance gaps and implement corrective actions in real time
- Coach and develop underperforming team members to improve workflow efficiency, quality, and output
- Audit multiple teams to ensure operational compliance, safety, and process accuracy
- Serve as the primary communication link between associates and leadership to maintain shift alignment
- Support leadership in running full shift operations, staffing, and workflow coordination
- Cross-trained 4 higher-level associates, strengthening leadership coverage and improving departmental performance
- Implemented process improvements that reduced errors and increased overall productivity
Parts Delivery Driver
O'Reilly Auto Parts
El Paso, Texas
01.2019 - 12.2021
- Coordinated logistics for 30+ daily commercial delivery routes, ensuring on-time and accurate service
- Resolved customer inquiries and service issues on-site, building strong client relationships
- Utilized GPS and mobile workforce technology to optimize workflow and delivery efficiency
- Collaborated with parts specialists and store leadership to meet high-volume demand
Home Care Provider
Nuevo Hogar Home Care Providers
El Paso, Texas
04.2017 - 10.2018
- Provided compassionate, client-focused care while maintaining accurate daily documentation
- Communicated with healthcare professionals and families regarding care updates and needs
- Maintained safe, clean, and compliant living environments
- Demonstrated strong attention to detail and empathetic support in high-sensitivity situations
Education
Certified Phlebotomy Technician -
El Paso Community College
El Paso, TexasAssociate of Arts Degree - psychology
El Paso Community College
El Paso, TexasSkills
- KPI and performance tracking
- Team leadership
- Employee support
- Process improvement
- Cross-functional communication
- Training and onboarding
- Quality & compliance
- Time management
- Data entry and reporting
- Conflict resolution
- Adaptability
- High-volume workflows
- Google Workspace
- Warehouse and mobile systems
- Bilingual communication (fluent in English and Spanish)
Timeline
Process Assistant/Warehouse Associate/Learning Ambassador
Amazon Fulfillment Center
01.2022 - 02.2026
Parts Delivery Driver
O'Reilly Auto Parts
01.2019 - 12.2021
Home Care Provider
Nuevo Hogar Home Care Providers
04.2017 - 10.2018
Certified Phlebotomy Technician -
El Paso Community College
Associate of Arts Degree - psychology
El Paso Community College