Nancy Collins Tanner
Brooksville,FL
Summary
Results-driven financial services professional with a focus on accuracy in account management and compliance with healthcare regulations. Proven ability to train staff and improve processes, enhancing patient satisfaction and operational efficiency.
Overview
1
1
year of post-secondary education
7
7
years of professional experience
Work History
Patient Financial Services Representative
Patient Service Center
Brooksville, FL
02.2024 - 08.2025
- Process patient insurance claims and verify coverage details.
- Assist patients with billing inquiries and payment arrangements.
- Review patient accounts for accuracy and completeness.
- Communicate with insurance companies regarding claims status updates.
- Maintain confidentiality of patient financial information diligently.
- Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
- Participated in training sessions related to changes in laws and regulations affecting Patient Financial Services operations.
Lead Reimbursement Specialist
Kroger pharmacy
Brooksville, FL
07.2018 - 02.2024
- Managed reimbursement processes for pharmacy services and patient claims.
- Collaborated with healthcare providers to resolve billing discrepancies.
- Trained new staff on reimbursement policies and software systems.
Education
MBA - Health Administration
Grand Canyon University
Phoenix, AZ 08.2017 - 08.2018
Skills
- Insurance processing
- Claims management
- Billing reconciliation
- Financial reporting
- Compliance training
- Billing resolution
- Account oversight
Timeline
Patient Financial Services Representative
Patient Service Center
02.2024 - 08.2025
Lead Reimbursement Specialist
Kroger pharmacy
07.2018 - 02.2024
MBA - Health Administration
Grand Canyon University
08.2017 - 08.2018