Nancy Cook
Brooklyn,New York
Summary
Results driven healthcare revenue cycle leader with over 35 years of experience overseeing cash control, payment reconciliation, and revenue integrity operations. Known for leading high-performing teams, improving posting accuracy, accelerating month-end close, and strengthening compliance across complex healthcare environments. Expertise in cash operations, EPIC workflows, reporting, and staff development, with a strong record of reducing errors and driving operational efficiency.
Overview
39
39
years of professional experience
Work History
Cash Manager | Patient Financial Services
Mount Sinai Hospital
02.2013 - Current
- Lead a 22-member team, including supervisors, financial analysts, 1199 union financial representatives, and cashiers, supporting daily cash control operations.
- Direct accurate, timely cash posting and coordinate month-end close activities with Financial Analysts and General Accounting.
- Led the EPIC go-live for Mount Sinai Queens, a beta site, and trained cash posting teams across the Mount Sinai Health System.
- Reduced EPIC undistributed payment work queues to zero daily across all sites and cut cash research work queues by 60%.
- Resolve daily ERA remittance issues across all sites to maintain payment accuracy and revenue integrity.
- Prepare daily and monthly cash control reports for senior leadership and oversee bank deposits and patient valuables for ancillary departments.
- Manage staff scheduling, payroll approval, productivity monitoring, quality reviews, appraisals, vendor coordination, and cashier department support.
- Developed and implemented cash handling procedures to enhance operational efficiency across departments.
- Enhanced cash flow by implementing efficient cash management processes and procedures.
Manager | Patient Financial Services
Kingsbrook Jewish Medical Center
01.2003 - 01.2013
- Supported the implementation of Stockamp while maintaining full supervisory accountability.
- Contributed to the IME/GME initiative, helping recover outstanding funds owed to the organization.
- Assisted with the Cost Outlier project, contributing to the recovery of millions in underpayments.
- Analyzed departmental workflows to identify opportunities for process improvement.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced patient satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Supervisor | Patient Financial Services
Kingsbrook Jewish Medical Center
01.1998 - 01.2003
- Supervised a 26-member union team within Patient Financial Services.
- Managed day-to-day revenue cycle operations, workload distribution, and staff productivity.
- Conducted monthly quality reviews, processed biweekly payroll, and completed annual performance appraisals.
- Supported efforts to reduce accounts receivable days and improve departmental performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Senior Patient Accounts Representative
Kingsbrook Jewish Medical Center
01.1989 - 01.1998
- Performed monthly reconciliations for all received and posted payments.
- Reviewed accounts receivable reports by payer to identify problem accounts and support timely resolution.
- Managed full billing revenue cycle activities, including claim submission, insurance follow-up, documentation issue resolution, and payment reconciliation.
Patient Accounts Representative
Kingsbrook Jewish Medical Center
01.1987 - 01.1989
- Managed inpatient billing revenue cycle activities, including claim submission, insurance follow-up, documentation issue resolution, and payment posting and reconciliation.
Education
GED -
South Shore HS
Brooklyn, NY06.1980
Some College (No Degree) - Patient Financial Services Certificate Programs
St John's University
Queens, NYSkills
- EPIC, Eagle, Optimum/KEANE
- Automated payment posting tools and clearinghouse platforms
- Microsoft Excel (PivotTables, VLOOKUP)
- Kronos, Timekeep, Accustaf
- Accounts receivable, customer service and operational improvement
Timeline
Cash Manager | Patient Financial Services
Mount Sinai Hospital
02.2013 - Current
Manager | Patient Financial Services
Kingsbrook Jewish Medical Center
01.2003 - 01.2013
Supervisor | Patient Financial Services
Kingsbrook Jewish Medical Center
01.1998 - 01.2003
Senior Patient Accounts Representative
Kingsbrook Jewish Medical Center
01.1989 - 01.1998
Patient Accounts Representative
Kingsbrook Jewish Medical Center
01.1987 - 01.1989
GED -
South Shore HS
Some College (No Degree) - Patient Financial Services Certificate Programs
St John's University