Summary
Overview
Work History
Education
Skills
Timeline
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Nancy De La Torre

Layton,UT

Summary

I am a very well rounded person when it comes to Customer Service. With over 10 years in Customer Service work related, I have acquired skills that allow me to provide excellent service. I have worked from an Intake Worker to a Certified Nursing Assistant which puts me in direct contact with customers/patients. I have the attitude and the work ethic to learn and tackle any existing or new job adventures. I am bilingual with Spanish as a second language which helps me communicate with more than just English speakers.

Overview

5
5
years of professional experience

Work History

CNA

NURSA
02.2022 - 07.2023
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
  • Assisted residents with bathing and dressing to promote personal hygiene
  • Helped residents walk with or without self-help devices
  • Used mobility devices to transport patients.

CNA

Rocky Mountain Personal Care
08.2019 - 07.2021
  • Transported clients to complete required tasks such as medical appointments and grocery shopping
  • Recorded client status progress and challenges in logbooks and reports
  • Helped clients maintain daily living standards by assisting with personal hygiene needs
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.

HEAT Intake

Utah community Action
08.2019 - 12.2019
  • Answered and directed incoming calls using multi-line telephone system
  • Conducted needs assessments and referred clients to financial, medical, social and community assistance and services
  • Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs
  • Scheduled and confirmed appointments
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Private Caregiver

Marylyn spencer
06.2019 - 12.2019
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.

Private Caregiver

Julie's Original
07.2019 - 10.2019
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.

Med Tech

Alta Ridge
06.2018 - 04.2019
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
  • Consulted with nurses to develop patient care plans and evaluate treatment options
  • Monitored and tracked medication of patients and maintained medical equipment.

Education

Salt Lake Community College
Salt Lake City, UT

Nail Technician -

Cameo College Of Essential Beauty
Salt Lake City, UT
07.2018

Certified Nursing Assistant -

CCCNA Utah Midvale
01.2014

Skills

  • Collecting vital signs
  • Grooming and bathing assistance
  • Understands mobility assistance needs
  • Collecting specimens
  • Data entry
  • Communicating with clients

Timeline

CNA

NURSA
02.2022 - 07.2023

CNA

Rocky Mountain Personal Care
08.2019 - 07.2021

HEAT Intake

Utah community Action
08.2019 - 12.2019

Private Caregiver

Julie's Original
07.2019 - 10.2019

Private Caregiver

Marylyn spencer
06.2019 - 12.2019

Med Tech

Alta Ridge
06.2018 - 04.2019

Salt Lake Community College

Nail Technician -

Cameo College Of Essential Beauty

Certified Nursing Assistant -

CCCNA Utah Midvale

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Nancy De La Torre