Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nancy Lessly

Blanchard,OK

Summary

Trustworthy and dedicated several years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Committed and hardworking with several years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated and responsible retail professional with demonstrated skills in processing payments, restocking shelves, and promoting sale items. Proficient in ups selling knowledge of merchandise and adept at offering every customer upbeat and knowledgeable support.

Overview

14
14
years of professional experience

Work History

Cashier Server

Traditions Spirits
Norman, Oklahoma
01.2019 - Current
  • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Worked closely with Supervisor to solve problems and handle customer concerns
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Assisted customers by answering questions and fulfilling requests

Cashier/Salad Prep

Imperial Foods Inc.
Tulsa, Oklahoma
06.2019 - 12.2019
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Maintained organized and clean customer areas by completing daily recovery checklists
  • Served needs of more than 100 customers in busy manufacturing environment

Customer Service Cashier

Car Max
Lebanon, MO
01.2015 - 05.2019
  • Maintained reports of transactions and greeted customers when entering and leaving establishment
  • Counted cash in register drawer at beginning and end of shift
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers

Collections Specialist

Stephen Bruce And Associates
Edmond , Oklahoma
01.2013 - 12.2015
  • Used probing techniques to determine debtors’ reasons for delinquency
  • Achieved monthly goals of through effective use of collection actives and collections skills
  • Recorded all information regarding financial status of customers
  • Maintained high volume of calls to meet demands of busy group
  • Achieved performance goals on consistent basis
  • Used skip tracing and other techniques to locate debtors
  • Negotiated to collect balance in full
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account
  • Collected documents and made portfolios for collections accounts
  • Counseled debtors on payment options and arranged installment agreements
  • Applied training and persuasive communication strategies to overcome objections
  • Researched, analyzed and settled disputes

Education

Associate of Science - Secretarial

OCCC
Oklahoma City, OK
02.1983

High School Diploma -

Norman High School
Norman, OK

Skills

  • Cleaning and sanitizing
  • Coupons and gift cards
  • Cash register systems
  • Product and service sales
  • Cash handling
  • Customer assistance
  • Cash register skills
  • Multi-tasking ability
  • Product upselling
  • Credit card processing

Timeline

Cashier/Salad Prep

Imperial Foods Inc.
06.2019 - 12.2019

Cashier Server

Traditions Spirits
01.2019 - Current

Customer Service Cashier

Car Max
01.2015 - 05.2019

Collections Specialist

Stephen Bruce And Associates
01.2013 - 12.2015

High School Diploma -

Norman High School

Associate of Science - Secretarial

OCCC