Nancy Duncan
Douglasville,GA
Summary
Experienced Training Specialist in healthcare management systems, focusing on program design and implementation. Skilled in adult learning theories and instructional design, with a strong track record in needs assessment and curriculum development. Enhances workforce performance through effective training strategies and educational technology integration.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Training Specialist
Elevance Health
Atlanta, GA
06.2020 - 11.2024
- Collaborated with department leaders to identify training needs, aligning programs with organizational goals.
- Conducted engaging training sessions to enhance learning experiences for participants.
- Coordinated with subject matter experts to create effective training content.
- Evaluated training effectiveness through participant feedback and performance assessments.
- Maintained training records and documentation for compliance with company standards.
- Supported team members by providing resources and guidance during training.
Business Analyst
Elevance Health
Atlanta, GA
05.2016 - 06.2020
- Collaborated with stakeholders across departments to define and prioritize requirements for new projects.
- Collaborated with cross-functional teams to gather and document requirements.
- Developed user stories and use cases to clarify project needs.
- Analyzed business processes to identify improvement opportunities and enhance efficiency.
- Created process flow diagrams to visualize current and future state workflows.
- Prepared documentation that summarized key findings from stakeholder meetings and workshops for actionable insights.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
Trainer
Elevance Health
Atlanta, GA
09.1997 - 05.2016
- Developed training programs for diverse employee groups, enhancing skills and knowledge to meet organizational needs.
- Assessed training needs through surveys and interviews to tailor content effectively.
- Collaborated with management to align training initiatives with organizational goals.
- Created instructional materials and resources, supporting effective delivery of training sessions.
- Evaluated training effectiveness through feedback and conducted follow-up sessions.
- Implemented new technologies to streamline training processes and materials delivery.
- Trained newly hired top talent, facilitating their transition into key positions.
- Adapted teaching methods according to the needs of individual learners or groups.
Education
Associate of Arts - General Studies
Southern New Hampshire University
Hooksett, NH05-2020
Information Technology
Chattahoochee Technical College
Marietta, GA05-1996
Skills
- Instructional design
- Curriculum development
- Training assessment
- Performance assessment
- LMS expertise
- Content strategy
- Coaching skills
Certification
- Corporate training professional,
- Certified Synchronous Trainer,
- CTT+,
- Certified Performance Consultant
Timeline
Training Specialist
Elevance Health
06.2020 - 11.2024
Business Analyst
Elevance Health
05.2016 - 06.2020
Trainer
Elevance Health
09.1997 - 05.2016
Associate of Arts - General Studies
Southern New Hampshire University
Information Technology
Chattahoochee Technical College