Michael Headen
Delaware Transit Corporation
Wilmington,DE
1
Certification
14
years of professional experience
Training Specialist experienced in developing impactful training programs and utilizing learning management systems. Enhanced employee performance through tailored instructional materials and effective mentoring, contributing to a culture of continuous improvement. Implemented programs that boosted operational efficiency and customer service.
Work History
Training Specialist
6 Months- Designed and implemented training programs to enhance employee performance and operational efficiency.
- Developed instructional materials tailored to diverse learning styles and departmental needs.
- Conducted assessments to evaluate training effectiveness and identified areas for improvement.
- Mentored new hires through onboarding processes, ensuring smooth transitions into roles.
- Delivered CDL training sessions to prepare participants for licensing. and CDL examining
Service Supervisor/Scheduler
3 Years 4 Months- Oversaw daily operations to maintain safety and service standards.
- Trained and mentored team members on effective customer service techniques.
- Oversaw daily operations, ensuring adherence to safety and service standards.
- Coordinated schedules and assignments to enhance driver productivity and service delivery.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Expanded job knowledge through participation in workshops, training sessions, and educational opportunities.
Bus/Light Rail Operator
1 Year 2 Months- Operated light rail vehicles, ensuring passenger safety and adherence to schedules.
- Monitored train signals and communication systems for safe operations.
- Conducted pre-trip inspections, identifying and reporting maintenance issues promptly.
- Assisted passengers with boarding and disembarking, providing excellent customer service.
Delivery Driver
9 Years- Delivered packages to customer doorsteps and business offices.
- Delivered packages efficiently, ensuring timely and accurate service to customers.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed route planning to optimize delivery schedules and minimize delays.
- Operated delivery vehicles while adhering to safety regulations and company policies.
- Maintained vehicle cleanliness and functionality through regular inspections and basic maintenance.
- Resolved customer inquiries and concerns professionally, fostering positive relationships with clients.
- Assisted in training new drivers on operational procedures and safety protocols.
Education
High School Diploma
Skills
CDL examiner certification
Instructional design
Curriculum development
Program design
Learning management systems
E-learning platforms
Performance evaluation
Training evaluation
Certification
- CDL Examiner Certificate
- Defensive Driving Instructor
- Multiple TSI Training Certificates
Timeline
Training Specialist
Delaware Transit Corporation
04.2026 - CurrentRead More
Service Supervisor/Scheduler
Delaware Transit Corporation
12.2022 - 04.2026Read More
Bus/Light Rail Operator
SEPTA
10.2021 - 12.2022Read More
Delivery Driver
FedEx Ground
10.2012 - 10.2021Read More
West Philadelphia High School
High School Diploma
Read More