Keion Miller
Cincinnati,OH
Summary
Skilled and experienced Training Specialist well-versed in leading individual and group training devoted to topics like CDL and TSI. Motivational leader with quality-driven and innovative approach. Looking to offer 11 years of transit experience to new role with room for advancement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Training Specialist
SORTA/Metro
Cincinnati, OH
08.2018 - Current
- Educated, coached and mentored current employees and new hires.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Present information to trainees, using various techniques and formats such as role playing.
- Tracked trainees, participation and understanding of course material.
- Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
- Implemented a variety of skills to equip and enable employees to bring their best to work every day.
- Managed various training courses by implementing company's policy's, procedures, and changes.
- Produced high-quality videos for future training purposes.
- Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
Operator Trainer
SORTA/Metro
Cincinnati, OH
09.2015 - 08.2018
- Explained goals and expectations required of trainees.
- Monitored trainees performance and training progress to determine additional training needs.
- Documented training activities and changes to analyze program effectiveness.
- Provided instruction to trainees using materials prepared by instructors.
- Provided support to the Training Specialist by assisting with route and CDL training for the trainees.
Line Instructor
SORTA/Metro
Cincinnati, OH
05.2013 - 08.2018
- Educated and observed students during live route training.
- Conducted on-the-job training and demonstrated principles, techniques, and procedures.
- Gave constructive feedback to students to improve learning and progress against course objectives.
- Evaluated students' performance and issued progress reports.
Coach Operator
SORTA/Metro
Cincinnati, OH
03.2011 - 08.2018
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Provided route, schedule and fare information to passengers.
- Obeyed Department of Transportation rules and regulations and local laws to maximize safety.
- Collected fares and provided route updates and schedule information.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Maintained vehicle safety by monitoring, instructing and correcting passengers.
Education
High School Diploma -
North Rowan High School
Spencer, NC05.2002
Skills
- Classroom experience
- CDL training
- Multimedia development
- Project development
- Training program design
- Deviser of training manuals and materials
- Orientation procedures
- Employee training
- Video instruction
Accomplishments
- Created Route Training videos which allowed the Training Department to provide drivers more effective route training.
- Received Certification in the Transportation Safety Institute.
- Successfully completed Employee Engagement Management course and received my Certificate.
Certification
- Received TSI Training Certification- 2021
- Engagement Management Coaching Certificate- 2020
- Mindfulness Life Coach Certification Practitioner- 2020
Timeline
Training Specialist
SORTA/Metro
08.2018 - Current
Operator Trainer
SORTA/Metro
09.2015 - 08.2018
Line Instructor
SORTA/Metro
05.2013 - 08.2018
Coach Operator
SORTA/Metro
03.2011 - 08.2018
High School Diploma -
North Rowan High School