NANCY ECKSTIEN
Charleston,SC
Summary
Accomplished Registered Nurse Case Manager with 26 years of experience dedicated to quality care of diverse patients. Skillfully blend hands-on skills with advanced background in both civilian and military settings. Work effectively with all levels of healthcare providers, physicians and administrators to address patient needs.
Organized and personable RN Case Manager with experience in healthcare and patient support. Frequently commended for consistent patient advocacy and proficient communication. In-depth knowledge of case research and relevant regulatory standards. Diligent Nursing professional with demonstrated success in emergency patient care. Agile and responsive to dynamic patient needs and environmental conditions. Team-oriented and reliable with expert healthcare knowledge, clear verbal and written communication skills and sound clinical judgment.
Overview
34
34
years of professional experience
Work History
RN CASE MANAGER
628 MEDICAL GROUP JOINT BASE AIR FORCE BASE
CHARLESTON, SOUTH CAROLINA
05.2019 - Current
- Authored clinical notes and updates to be reviewed by patient's primary physician.
- Collaborated with suppliers and vendors to procure medical equipment, supplies and services in the community
- Educated and supported home healthcare providers with training, guidance, mentoring and resources required to achieve objectives."
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Integrates case management and utilization management and nursing case management with social work case management
- Develops treatment plans to include preventative, therapeutic, rehabilitative, psychosocial, and clinical interventions to ensure continuity of care for optimal wellness
RN UNIT MANAGER
JOHNS ISLAND REHABILITATION CENTER
CHARLESTON, SOUTH CAROLINA
07.2017 - 05.2019
- Managed care from admission to discharge.
- Provided direct patient care, stabilized patients and determined next course of action.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Audited charts and reviewed clinical documents to verify accuracy.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Orchestrated quality-driven, cost-effective care
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
RN OBSERVATION UTILIZATION REVIEW
ROPER HOSPITAL
CHARLESTON, SOUTH CAROLINA
05.2010 - 07.2017
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Served as subject matter resource, providing information related to [Type] situations.
- Performed prior authorization review of services requiring notification.
- Performed admission reviews based for medical necessity based upon [Type] specification.
- Submitted cases for criteria failures and helped facilitate resolutions and approvals.
- Supervised and maintained all utilization review documentation through [Software].
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
RN EMERGENCY ROOM
BON SECOURS ST FRANCIS HOSPITAL
CHARLESTON, SOUTH CAROLINA
05.2005 - 05.2013
- Administered different therapies and medications in line with physician orders and treatment plan.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Educated patients and answered questions about health condition, prognosis and treatment.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
RN CASE MANAGER
HILL-ROM
CHARLESTON, SOUTH CAROLINA
05.2008 - 05.2010
- Authored clinical notes and updates to be reviewed by patient's primary physician to ensure compliance with Medicare guidelines
- Educated and supported home healthcare providers with training, guidance, mentoring and resources required to achieve objectives."
- Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
- Responded promptly and professionally to patient questions and concerns.
- Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Liaised with physicians regarding patient needs, performance and changes.
RN NURSING POOL
Medical University Of South Carolina
CHARLESTON, SOUTH CAROLINA
05.2000 - 05.2005
- Managed care from admission to discharge.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Provided direct patient care, stabilized patients and determined next course of action.
- Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
RN CARDIOVASCULAR ICU
BLAKE MEDICAL CENTER
BRADENTON, FLORIDA
05.1999 - 05.2000
- Administered nursing care to cardiac patients undergoing diagnostic, therapeutic or emergency services.
- Assisted in diagnosis and treatment of conditions such as unstable angina, cardiomyopathy, coronary artery disease, and cardiac dysrhythmia.
- Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation and cardio rehabilitation training.
- Administered medication, pain management and analysis of patient responses to interventions to improve individual performance.
Cardiovascular ICU RN
ROPER HOSPITAL
CHARLESTON, SOUTH CAROLINA
05.1996 - 05.1999
- Conducted patient assessments, recorded vitals and analyzed records and charts to define care requirements.
- Triaged patients and delegated treatment needs to qualified staff and specialized departments.
- Guided and educated patients and caregivers on diagnoses, disease management, preventive measures, medication use and self-care to foster consistency in care administration.
- Evaluated patient histories, complaints and current symptoms.
- Delivered outstanding patient care in cardiac critical care units.
RN PULMONARY ISOLATION WITH TELEMETRY
ST LUKE HOSPITAL
Bethlehem, PA
05.1994 - 05.1996
- Administered heart and blood pressure medication to cardiac patients as prescribed by physicians.
- Observed patient health and side effects from treatments and medications, noting all details in patient chart.
- Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
- Provided patients with information on such subjects as side effects from medications and benefits of proper nutrition to help promote better outcomes.
- Collaborated across disciplines to coordinate disposition, referral and psychosocial support needs.
RN SUPERVISOR
VALLEY MANOR NURSING AND REHABILITATION CENTER
ALLENTOWN, PA
05.1994 - 05.1995
- Managed infection control and critical incidents and made procedural changes and improvements.
- Planned and supervised residential care
- Managed care from admission to discharge.
- Provided direct patient care, stabilized patients and determined next course of action.
- Organized and managed care of patients undergoing various therapies and procedures.
- Monitored patient reactions to drugs and carefully documented findings.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Mentored and supervised nursing staff
Education
DIPLOMA RN - Nursing
ST LUKES HOSPITAL oF NURSING
Bethlehem, PA05.1994
Skills
- Patient Care Oversight
- Decision Making
- Patient Condition Monitoring
- Nursing Consultation
- Critical Thinking
- Clear Patient Communication
- Care Coordination
- Specialized Healthcare Referrals
- Compassionate and Caring
- Accurate Documentation
- Creative Problem Solving
- Delegation and Motivation
- Community Program Referrals
Timeline
RN CASE MANAGER
628 MEDICAL GROUP JOINT BASE AIR FORCE BASE
05.2019 - Current
RN UNIT MANAGER
JOHNS ISLAND REHABILITATION CENTER
07.2017 - 05.2019
RN OBSERVATION UTILIZATION REVIEW
ROPER HOSPITAL
05.2010 - 07.2017
RN CASE MANAGER
HILL-ROM
05.2008 - 05.2010
RN EMERGENCY ROOM
BON SECOURS ST FRANCIS HOSPITAL
05.2005 - 05.2013
RN NURSING POOL
Medical University Of South Carolina
05.2000 - 05.2005
RN CARDIOVASCULAR ICU
BLAKE MEDICAL CENTER
05.1999 - 05.2000
Cardiovascular ICU RN
ROPER HOSPITAL
05.1996 - 05.1999
RN PULMONARY ISOLATION WITH TELEMETRY
ST LUKE HOSPITAL
05.1994 - 05.1996
RN SUPERVISOR
VALLEY MANOR NURSING AND REHABILITATION CENTER
05.1994 - 05.1995
DIPLOMA RN - Nursing
ST LUKES HOSPITAL oF NURSING
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