Nancy Edwards
Midlothian,VA
Summary
Front Desk Management Professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.
Overview
27
27
years of professional experience
Work History
Professional Pet Sitter
Nancy's Passionate Pet and House Sitting Service
01.2025 - Current
- Prepared food and water following instructions frompet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
Front Desk Manager
Lakewood Athletic Club
03.1998 - 05.2004
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to approximately 100 daily telephone, email and in-person inquiries regarding hours, reservations for classes and appointments.
Education
Associate of Applied Science - Automated Office Technology
Berkeley College
White Plains, New YorkSkills
- Positive, friendly attitude
- Punctual and reliable
- Customer service
- Problem-solving skills
- Cash handling
- Hospitality service expertise
Timeline
Professional Pet Sitter
Nancy's Passionate Pet and House Sitting Service
01.2025 - Current
Front Desk Manager
Lakewood Athletic Club
03.1998 - 05.2004
Associate of Applied Science - Automated Office Technology
Berkeley College
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