Nancy Elser

Work History

Champion / Preschool teacher

Kiddie Daycare and Preschool

, OH

10.2022 - Current

At KDC I have a lot of responsibility with constant flexibility due to our numbers/children attending that day
I am responsible for making sure they are fed at scheduled times throughout the day, making sure they are clean and kept safe
I also teach the beginning stages of learning and preparing for the next stage and moving up into a new class where they will be prepped for kindergarten
I teach basic shapes, colors, one through 30, manners
KDC implements Christian values and I teach lessons and read stories with bible verses
We do arts and crafts in special projects for the parents.

Customer Service Specialist

West

Niles, OH

09.2014 - 10.2015

I was responsible for the intake calls of clients who were ordering medication's online
I had the responsibility of making sure that their medications were being sent to the right address as well as finding out why they didn't qualify and notifying them that they needed a prior authorization in order to receive sad medication, I worked with insurance denials and claims.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats and emails to facilitate customer service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Consulted with customers to resolve service and billing issues.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Assistant Baker

The Cake Boutique / Baker

Warren, OH

09.2013 - 02.2015

I was tasked with baking and decorating cupcakes, pies, cookies, pastries, cheesecakes
I followed recipe directions to the T
Did clean up in front and back of the store
I helped fulfill orders daily and frost cakes for the back house at weddings and parties.
Followed recipes to mix dough in batches sufficient for daily production quota.
Prepared pastry creams, fillings, icing, chocolate mousse and other components used in decorating and filling baked goods.
Filled orders requesting custom icing or fondant designs, incorporating lettering and images into decorations according to customer requests.
Set up fresh baked goods in front display, organizing for visibility and to showcase daily specials or items with limited availability or shelf-life.
Baked scones, cookies, cakes and other baked goods under direction of Head Baker.
Assisted Head Baker in identifying fresh items running low, preparing dough and ingredients for fresh batches.
Packaged and labeled baked goods with accurate descriptions and ingredients.
Created attractive dessert trays for catering events.
Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
Designed appealing product displays to maintain unique presentation.

CNA/ Medical Records

Lake Vista of Cortland

Cortland, OH

09.2004 - 11.2009

A CNA I cared for the elderly, and assisted with their daily living needs
I helped provide them with a supportive and loving home like environment during their stay and provided end of life duties as a CNA if they were needed
I also have helped with activities and holiday decorating with residents as needed which enabled them to feel more at home
In medical records I worked with various members of the in-house staff, residents and family members to insure accurate and up to date medical files
I would also work with doctors and insurance companies to provide any additional information needed
Our files were electronic and needed to be inputed daily and In an efficient manner to insure the best possible and most reliable information
During this time my records would be audited semi-annually and they were always in order.
Answered signal lights, bells or intercom systems to determine resident needs.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Observed and reported unusual symptoms and changes to charge nurse.
Documented activities and recorded information in EMR system.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Organized patient charts, gathering medical histories, lab results and consents.
Retrieved medical charts for healthcare staff for filing in medical records.
Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
Scanned and validated medical records for upload.
Maintained complete confidentiality in accordance with organization and legal requirements.
Managed release of information requests and identified requestors as patient, relation or provider.
Supported administration staff with records requests to support patient care.
Scanned incoming documentation.
Processed and invoiced records requests from patients, providers and third parties.
Obtained information by contacting appropriate personnel or patients.
Purged outdated files.
Consolidated diverse medical records.
Maintained positive working relationship with fellow staff and management.
Answered questions and fulfilled requests with friendly and knowledgeable service.
Entered patient insurance, demographic and health information into software and confirmed records.
Safeguarded medical records to maintain patient confidentiality.
Transmitted information or documents to customers through email, mailings or facsimile machine.

Overview

Work History

Champion / Preschool teacher

Customer Service Specialist

Assistant Baker

CNA/ Medical Records

Education

Certified Medical Assistant - Medical Records

GED -

Skills

Work Availability

Timeline

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