Nancy Escamilla
Harlingen,TX
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
8
8
years of professional experience
Work History
Bilingual Customer Service Representative
Advance Call Center Technologies
04.2020 - Current
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Utilized [Language] proficiency to build relationships with [Language]-speaking customers.
Retention Customer Service Representative
Charter Spectrum
10.2019 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Bilingual Customer Service Representative
Advance Call Center Technologies
02.2018 - 09.2019
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
Cashier
Stripes Gas Station
07.2015 - 11.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
La Feria High School
La Feria, TX06.2013
Skills
- Order and Refund Processing
- Inter-Departmental Collaboration
- Eligibility Determinations
- Security Administration
- Inbound and Outbound Calling
- Spanish Interpreting
- Sales and Upselling
- Calm and Professional Under Pressure
- Privacy and Confidentiality
- Understanding Customer Needs
Learning Korean
I took an interest in the language and culture of South Korea about 5 years back. It started with watching of their shows online. I continued with started listening to a K-Pop group called GOT7 the language intrigued me, and not far later i started taking private lessons from a private tutor to learn the language. I started to learned the culture thru the korean movies and TV shows, and also befriending someone from South Korea thru an korean learning app. I have continued to learned about the language and culture thru my friend of approximately 4 years. I can now read the korean alphabet and read sentences. I still have so much to learn in my coming years.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Korean
Elementary
Timeline
Bilingual Customer Service Representative
Advance Call Center Technologies
04.2020 - Current
Retention Customer Service Representative
Charter Spectrum
10.2019 - 01.2020
Bilingual Customer Service Representative
Advance Call Center Technologies
02.2018 - 09.2019
Cashier
Stripes Gas Station
07.2015 - 11.2017
High School Diploma -
La Feria High School
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