Nancy Fleming
Butte,MT
Summary
Dynamic professional with extensive experience in account management at First Citizens Bank Of Butte, excelling in regulatory compliance and customer service. Proven track record in fraud investigation and relationship building, ensuring client satisfaction and loyalty. Adept at documentation accuracy, enhancing operational efficiency while fostering a secure banking environment.
Overview
17
17
years of professional experience
Work History
New Accounts
First Citizens Bank Of Butte
Butte, Montana
06.2024 - Current
- Modified, opened and closed customer accounts.
- Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
- Assisted customers by answering banking questions and recommending solutions.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Ensured compliance with all regulatory requirements during the process of account opening and management.
- Resolved customer inquiries and complaints, ensuring satisfaction and compliance with banking regulations.
- Fulfill diverse duties to provide customer service, balance and replenish ATMs, maintain accounts and open new accounts.
- Completed day-to-day duties accurately and efficient
- Analyzed customer accounts and transaction histories to determine suspicious activity.
- Maintained files, records, databases and prepared routine management reports.
- Documented investigative findings in reports.
- Created reports for management on the status of debit card fraud investigations.
- Responded promptly to customer inquiries regarding suspected or confirmed debit card fraud incidents.
- Prepared detailed reports outlining findings from investigations into suspected cases of debit card frauds.
Monitor
Butte School District
Butte, MT
01.2023 - 09.2025
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Provided nurturing and appropriate environment for children of various ages.
- Prevented unauthorized behaviors with continuous monitoring.
- Maintained safe play environment.
- Supported classroom teachers by managing files, preparing materials and updating records.
- Monitored student behavior in the classroom, hallways, cafeteria, playground.
Outage Management Systems Dispatcher
Northwestern
Butte, Montana
06.2014 - 09.2019
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Managed daily delivery and work schedules to maximize coverage.
- Arranged for repairs to restore service and schedules.
- Received and dispatched calls for emergency services.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Resolved customer complaints related to service issues or delays.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Provided timely updates to customers regarding their orders or requests.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Assigned servicemen to appropriate routes based on customer needs.
- Updated databases with new and modified customer data.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Chief Dispatcher
Hill County Sheriff's Office
Havre, Montana
07.2008 - 09.2011
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Trained new staff members on how to use computer systems used by the center.
- Provided administrative support to the 911 Communications Center, including scheduling staff and reviewing payroll.
- Monitored radio communications between emergency personnel in the field and the Communications Center.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Ensured proper protocols were followed during all incoming calls related to emergencies.
- Assisted with developing strategies for handling high-stress situations encountered by call-takers and dispatchers.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Used radio, telephone and computer system to update first responders with new information.
Education
High School Diploma -
Hellgate High School
Missoula, MT05-1998
Some College (No Degree) - Pre Nursing
University of Montana
Missoula, MTSkills
- Account management
- Documentation accuracy
- Regulatory compliance
- Customer service
- Relationship building
- Fraud investigation
Timeline
New Accounts
First Citizens Bank Of Butte
06.2024 - Current
Monitor
Butte School District
01.2023 - 09.2025
Outage Management Systems Dispatcher
Northwestern
06.2014 - 09.2019
Chief Dispatcher
Hill County Sheriff's Office
07.2008 - 09.2011
High School Diploma -
Hellgate High School
Some College (No Degree) - Pre Nursing
University of Montana
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