Nancy Flores
Austin,TX
Summary
Community management professional with a proven record of improving community relations, resident service and operational efficiency. Brings results-driven skills in budget planning, regulatory compliance, vendor management and relationship development. Adept at bridging operations and project execution and delivering projects on time and within budget. Achievements include reducing delinquency rates and enhancing community engagement through effective communication and problem-solving strategies. Known for strong leadership, multi-tasking, prioritizing resident satisfaction, providing high-quality service and support all while working onsite as a solo representative.
Overview
8
8
years of professional experience
Work History
Sited Community Association Manager
Goodwin & Company
Austin, TX
04.2019 - Current
- Single-handedly manage daily operations of community association, ensuring compliance with governing documents and regulations.
- Oversee 300 acres of community association property which encompass two amenity areas. Community grounds include: five pools, eight tennis/pickleball courts, two basketball courts, one pond, one volleyball court, numerous trails, two playgrounds, one resident clubhouse, and a vast community garden.
- Develop and implement strategic plans to enhance community engagement and satisfaction among residents.
- Oversee financial management, including budgeting, forecasting, and financial reporting for a vibrant association consisting of 1500+ homes.
- Coordinate maintenance and repair projects, ensuring timely completion and adherence to quality standards.
- Foster relationships with board members, vendors, and residents to facilitate effective communication and collaboration.
- Supervise the regular inspections of common areas to identify maintenance needs and promote proactive solutions.
- Enhance communication between homeowners and board members through regular meetings and detailed reports.
- Create and manage the budget, ensuring financial stability and proper allocation of funds.
- Cultivate and maintain strong relationships with vendors, resulting in cost-effective services for the associations.
- Assist boards in updating governing documents to reflect current industry standards and legal requirements.
- Enforce compliance with community regulations and guidelines.
- Increase compliance with association rules by overseeing regular inspections and enforcing regulations fairly.
- Oversee successful capital improvement projects, such as landscaping upgrades and facility renovations.
- Reduce delinquency rates by implementing effective collection procedures while maintaining open lines of communication with homeowners facing financial difficulties.
- Address and quickly resolve resident complaints with speedy, compassionate and knowledgeable support.
- Develop and adhere to community budgetary restrictions in collaboration with board of directors.
- Facilitate conflict resolution among residents by mediating disputes professionally and diplomatically.
- Improve community satisfaction by efficiently addressing and resolving homeowner concerns and inquiries.
- Negotiate contracts with service providers, securing high-quality services at competitive prices.
- Collaborate with local government agencies to ensure compliance with municipal codes and regulations, avoiding potential fines or violations.
- Coordinate communications between residents, board members, contractors, and staff to keep everyone informed about important updates or changes within the communities.
- Keep properties in compliance with local, state, and federal regulations.
- Communicate effectively with owners, residents, and vendors.
- Deliver emergency 24-hour on-call service for community residents.
- Implement and enforce policies and procedures to maintain properties to highest standards.
- Generate professional networks by engaging in professional, industry and government organizations.
- Monitor and track payments and expenses, providing timely and accurate financial reports.
Education Advocate
Cirkiel & Associates
Austin, TX
03.2018 - 08.2020
- Advised clients on legal rights and obligations, ensuring compliance with relevant laws and regulations.
- Conducted thorough legal research to support case strategies and informed decision-making processes.
- Represented clients in school meetings, IEP/ARD meetings and mediation delivering compelling arguments to advocate for their interests.
- Managed complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.
- Developed strong working relationships with opposing counsel, school personnel and other stakeholders fostering a collaborative environment for dispute resolution.
- Developed strategies to resolve cases in client's best interest.
- Participated in mediation sessions leading to cost-effective resolutions without resorting to lengthy trial procedures.
- Developed legal strategies to protect client interests and resolve disputes.
- Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.
- Improved client satisfaction rates by providing timely updates on case progress and addressing concerns promptly.
Education
J.D. - Law
University of Houston Law Center
Houston, TXBachelor of Arts - English & Psychology
Texas A&M University Kingsville
Kingsville, TXSkills
- Leadership
- Strong work ethic
- Flexibility
- Communication
- Time-management
- Problem solving
- Responsibility
- Adaptability
- Focus
- Integrity
- Commitment to excellence
- Career-focused
- Results-driven
- Avid learner
- Self awareness
Languages
Spanish
Limited Working
Timeline
Sited Community Association Manager
Goodwin & Company
04.2019 - Current
Education Advocate
Cirkiel & Associates
03.2018 - 08.2020
J.D. - Law
University of Houston Law Center
Bachelor of Arts - English & Psychology
Texas A&M University Kingsville
Technical Skills
Microsoft Office
Outlook
VMS
Teams, Zoom
Data analysis
Westlaw/Lexis