Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Hi, I’m
TONIA MERKES
LCAM
Sarasota,FL
Summary
Overview
4
years of professional experience
Work History
FirstService at Water Club Condo Association
Assistant Community Association Manager
10.2023 - Current
Job overview
- Understanding of 7.4-million-dollar budget
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
- Enforced compliance with community regulations and guidelines.
- Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Facilitated conflict resolution among residents by mediating disputes professionally and diplomatically.
- Negotiated contracts with service providers, securing high-quality services at competitive prices for the associations managed.
- Streamlined administrative processes, increasing efficiency in day-to-day operations within the communities managed.
The Casa Blanca
Assistant Condo Rental Manager
03.2022 - 10.2023
Job overview
- Over-see the 78 rental units.
- Maintain vendor relations
- Accounts payable, Accounts receivable.
- Scheduling staff and vendors
- Unit Inspections
- Maintaining website and Rental program (Escapia)
- Implemented rental asset processes and cleanliness standards.
- Fostered positive relationships with tenants, addressing concerns promptly and professionally to maintain satisfaction levels.
- Increased rental revenue by implementing effective marketing strategies and enhancing property visibility.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
HH Staffing
Temp Position (Administrative Assistant)
09.2021 - 03.2022
Job overview
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through practical communication skills and by fostering professional relationships among colleagues.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
Loras CollegeDubuque, Iowa
Associates Degree
University Overview
Skills
- Professional Demeanor
- Self-Motivation
- Communication
- Analysis skills
- Computer literacy
- Microsoft Word
- Decision-Making
- Problem-solving
- Organizational skills
- Supervising experience
- Budgeting
- Leadership
- Negotiation
- Organized
- Sales
- Communication skills
- Excellent Communication
- Management
- Computer skills
- Adaptability and Flexibility
- Financial Recordkeeping
- Attention to Detail
- Ability to multi-task
- Microsoft Excel
- Administrative tasks
- Microsoft Outlook
- Vendor relationship development
- Service contract negotiation
- Community operations
Personal Information
Personal Information
CAM Licensee -CAM61502
Florida Notary
Authorized to work in the US for any employer
Timeline
Assistant Community Association Manager
FirstService at Water Club Condo Association
10.2023 - Current
Assistant Condo Rental Manager
The Casa Blanca
03.2022 - 10.2023
Temp Position (Administrative Assistant)
HH Staffing
09.2021 - 03.2022
Loras College
Associates Degree
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