NANCY FOLTZ
Mesa,AZ
Summary
Motivated customer service-oriented representative with 15+ years of broad industry experience which includes Total Loss Claims, Finance and Legal experience delivering high quality customer service by accurately assessing customer needs. Seeking a position offering new challenges and opportunities for career growth and advancement.
Overview
16
16
years of professional experience
Work History
Customer Service Representative-State Farm Agent Team Member
State Farm Agent
Phoenix, AZ
09.2018 - 11.2018
- Resolved customer complaints through effective communication and problem-solving.
- Processed insurance claims accurately and efficiently for timely resolution.
- Assisted clients with policy inquiries and coverage options.
- Supported sales staff by managing phone inquiries and processing customer payments to enhance service delivery.
Total Loss Associate
Legacy Insurance Services Inc. (Western National Insurance)
Phoenix, AZ
10.2016 - 10.2017
- Managed high-volume calls from insureds and claimants regarding new and existing total loss claims.
- Established total loss claims and supported claims departments.
- Processed titles and title paperwork for salvage vendor, entered claims into database, created mailing documents, maintained tracking spreadsheets, followed up with lienholders, attorneys, and other adjusters, and issued payments to finalize claims.
- Executed backup projects for non-standard insurance company.
Account Services Representative - Insurance Specialty Unit
Ford Motor Credit Company
Mesa, AZ
09.2002 - 05.2016
- Heavy phone contact with financial customers, insurance adjusters and/or agents to provide claims assistance for both property damage and total loss claims.
- Assisted financial account customers with total loss and gap claims, ensuring timely resolution and customer satisfaction.
- Supplied information and documentation to insurance adjusters to complete claims processes.
- Functioned as claims liaison and subject matter expert, improving communication between company and customer attorneys.
- Managed queue of financial accounts to efficiently process and collect insurance and gap claims.
- Provided customer service to direct and indirect customers.
Education
Paralegal Studies -
Cerritos Community Clg District
Norwalk, CASkills
- Insurance claims and policy knowledge
- Advanced oral and written communication skills
- Proficient with MS Office
- Excellent customer service skills
- Strong problem solving ability
- Deadlines oriented
- Excellent attention to detail
Additional Information
Past background as legal secretary for insurance defense and personal injury law firms in CA and AZ.
Timeline
Customer Service Representative-State Farm Agent Team Member
State Farm Agent
09.2018 - 11.2018
Total Loss Associate
Legacy Insurance Services Inc. (Western National Insurance)
10.2016 - 10.2017
Account Services Representative - Insurance Specialty Unit
Ford Motor Credit Company
09.2002 - 05.2016
Paralegal Studies -
Cerritos Community Clg District