Nancy Fowler
Auburn
Summary
Empathetic and resourceful professional skilled in providing compassionate care. Strong communicator with an ability to manage multiple tasks while maintaining quality standards. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Caregiver
Home Instead
Opelika, AL
10.2019 - 06.2026
- Assisted with daily living activities, including meal preparation and personal hygiene.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Cashier
Cracker Barrel
Opelika, AL
08.2018 - 10.2020
- Processed customer transactions efficiently using POS systems to ensure accurate sales and inventory tracking.
- Maintained clean and organized checkout areas, enhancing customer experience and operational flow.
- Assisted in training new cashiers on procedures, cash handling, and customer service best practices.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and fostering loyalty.
Customer Service Representative
Afni Call Center
Opelika, AL
04.2017 - 05.2018
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-volume inbound calls while maintaining professionalism and composure under pressure.
- Collaborated with cross-functional teams to improve service delivery and enhance customer satisfaction levels.
Fraud Prevention Specialist
Total Systems Services, TSYS
Columbus, GA
08.2013 - 02.2015
- Managed high-volume call center tasks, maintaining professionalism under pressure and prioritizing customer needs.
- Contributed to the team''s success by meeting call center performance metrics consistently.
Roadside Assistance Dispatcher
Road America
Columbus, GA
04.2011 - 06.2013
- Coordinated response efforts for roadside assistance requests, ensuring timely service delivery.
- Managed communication between service providers and stranded motorists to facilitate efficient resolutions.
- Utilized dispatch software to track service calls and monitor vehicle locations in real-time.
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from both clients and colleagues.
Cashier
Target
Columbus, GA
11.2005 - 10.2010
- Monitored cash register operations for discrepancies, ensuring financial integrity throughout shifts.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Implemented suggestions for process improvements that boosted transaction efficiency over time.
- Led initiatives to streamline checkout procedures, resulting in reduced wait times for customers.
Education
High School Diploma -
William Shaw HIgh
Columbus, GASkills
- Respectful and compassionate
- Time management
- Problem-solving
- Multitasking and organization
- Flexible schedule
- Verbal and written communication skills
- Conflict resolution
- Clear communication
- Fast learner
Timeline
Caregiver
Home Instead
10.2019 - 06.2026
Cashier
Cracker Barrel
08.2018 - 10.2020
Customer Service Representative
Afni Call Center
04.2017 - 05.2018
Fraud Prevention Specialist
Total Systems Services, TSYS
08.2013 - 02.2015
Roadside Assistance Dispatcher
Road America
04.2011 - 06.2013
Cashier
Target
11.2005 - 10.2010
High School Diploma -
William Shaw HIgh