Nancy Galvis
Jamaica,NY
Summary
Personable and dedicated customer service Manager with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Macy’s
Garden City, NY
08.2024 - Current
- Customer service excellence, ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Sales and Performance Management, sales performance communication with colleagues to ensure top sales performance.
- Operational Management, assist with any signing, selling support activities, stockroom management.
- Talent Development, positive coaching to ensure training techniques are being practiced. Encourage top talent to a career path mentality to retain top talent.
- Conflict Resolution, effective communication with colleagues to resolve conflict and resolving problems.
- Technical Proficiency, strong skills in Microsoft suite, handheld devices and computers.
Assistant Store Manager
Brooks Brothers
Manhasset, New York
08.2022 - 08.2024
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Performed monthly safety and loss prevention audits to comply with company policies.
Assistant Store Manager
Nespresso
Garden City, NY
09.2019 - 08.2022
- Assistants Store Manager with all areas of management to maximize performance.
- Perform safety audits to comply with company policies
- Conducted interviews in order to build a strong selling team.
- Conducted monthly inventory.
Education
Associate of Arts - Interaction Design
Academy of Art University
San Francisco, CASkills
- Bilingual in English and Spanish
- Training and mentoring
- Continuous improvement
- Complaint resolution
- Staffing coordination
Timeline
Customer Service Manager
Macy’s
08.2024 - Current
Assistant Store Manager
Brooks Brothers
08.2022 - 08.2024
Assistant Store Manager
Nespresso
09.2019 - 08.2022
Associate of Arts - Interaction Design
Academy of Art University