Nancy Garcia
El Paso,TX
Summary
- Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
- Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
- Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Overview
14
14
years of professional experience
Work History
Interpreter
MasterWord Services, Inc. Translation & Interpretation
01.2022 - Current
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone and emotion as closely as possible.
Social Media Content Moderator
Teleperformance
08.2020 - 11.2021
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
- Responded to and engaged with customers on social media pages to promote products and services.
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
Media Relations Internship
Sun Bowl Association
01.2020 - 05.2020
- Maintaining all social media pages, proofreading publications, creating layouts, researching stats and information for various sports, promoting Sun Bowl Association events etc…
- Managed company Facebook, Twitter, Instagram and LinkedIn social media platforms to promote brand and foster public engagement.
Interpreter
Languageline Solutions
02.2017 - 01.2020
- Establish a communication between the client and the non english speaking customer for all types of calls
- The services provided are insurance, medical, customer service, bank/ billing, FEMA, USCIS, and court interpretation.
Teacher/Assistant/Caregiver
Peace Lutheran Preschool
12.2012 - 01.2016
- Establish and enforce rules for behavior, and procedures for maintaining order
- Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Observe and evaluate children's performance, behavior, social development, and physical health
- Maintain a safe play environment
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
Customer Service
AT&T Customer Care
01.2009 - 01.2012
- Use computers for various applications, such as database management or word processing
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
Cashier
Walmart
01.2007 - 01.2008
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Cashier
Kentucky Fried Chicken
01.2006 - 01.2007
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food
- Accept payment from customers, and make change as necessary
- Clean and organize eating, service, and kitchen areas.
Education
B.A - Science in Communications
Associate of Arts - undefined
Skills
- Language Customer and Personal Service Speaking
- Time Management
- Reading Comprehension Coordination
- Computers and Electronics Critical Thinking
- Judgment and Decision Making Monitoring
- Instructing
- Sales and Marketing
- Microsoft Excel
Languages
Spanish
Native or Bilingual
Timeline
Interpreter - MasterWord Services, Inc. Translation & Interpretation
01.2022 - Current
Social Media Content Moderator - Teleperformance
08.2020 - 11.2021
Media Relations Internship - Sun Bowl Association
01.2020 - 05.2020
Interpreter - Languageline Solutions
02.2017 - 01.2020
Teacher/Assistant/Caregiver - Peace Lutheran Preschool
12.2012 - 01.2016
Customer Service - AT&T Customer Care
01.2009 - 01.2012
Cashier - Walmart
01.2007 - 01.2008
Cashier - Kentucky Fried Chicken
01.2006 - 01.2007
University of Phoenix - B.A, Science in Communications
El Paso Community College, Grande Campus - Associate of Arts,
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