Open To Work
Nancy Gionet
Bethel,ME
Summary
Results-driven operations manager with expertise in financial analysis, documentation, and reporting. Proven ability to streamline processes and foster strong client relationships, enhancing customer satisfaction and driving business growth.
Results-driven rental property manager with expertise in operations management and customer relations. Proven ability to enhance customer satisfaction and streamline processes, contributing to repeat business and operational efficiency.
Overview
36
36
years of professional experience
Work History
Rental Property Manager
Self-employeed
Bethel Maine
09.2022 - Current
- Managed daily operations, ensuring smooth workflow and customer satisfaction.
- Oversaw inventory management, optimizing stock levels to meet customer demand.
- Implemented efficient scheduling processes to maximize employee productivity and service quality.
- Cultivated strong customer relationships, leading to repeat business and positive referrals.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed tenant relations, ensuring prompt resolution of inquiries and maintenance requests.
- Managed daily operations of multiple vacation rental properties, ensuring guest satisfaction and property maintenance.
Accounts Receivable Manager
Bancroft Contracting Corporation
23 Phillips Rd South Paris, ME
02.2001 - 08.2021
- Managed accounts receivable processes, ensuring timely invoicing and collections.
- Developed and implemented strategies to reduce outstanding receivables and improve cash flow.
- Led a team in reconciling complex accounts, enhancing accuracy and efficiency in financial reporting.
- Streamlined billing procedures using accounting software to optimize workflow and reduce errors.
- Analyzed aging reports to identify trends, facilitating proactive decision-making for collections efforts.
- Collaborated with cross-functional teams to resolve discrepancies and ensure accurate account adjustments.
- Monitored compliance with company policies, maintaining high standards in financial practices and controls.
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Ensured timely payments from clients through effective communication and proactive followups.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Implemented new collection strategies that led to the recovery of lost revenue.
- Prepared bills receivable, invoices, and bank deposits.
- Developed and maintained strong client relationships, fostering trust and open communication.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Completed daily process adjustments to maintain accuracy.
- Reduced outstanding account balances through diligent follow-up on past due invoices.
- Reconciled daily AR ledger and verified proper posting.
- Enhanced cash flow by implementing efficient accounts receivable processes and procedures.
- Created monthly reports detailing accounts receivable performance metrics for senior management review.
- Streamlined invoicing and payment systems, resulting in improved cash management.
- Spearheaded process improvements that resulted in increased accuracy of billing information and reduced discrepancies.
- Improved department efficiency through the adoption of new technologies and automation tools.
- Maintained accurate financial records, ensuring compliance with regulatory standards by conducting thorough audits.
- Coordinated with external auditors to provide necessary documentation and explanations for annual audits.
- Streamlined communication channels with clients, enhancing clarity and frequency of invoicing and payment reminders.
- Streamlined invoice processing, reducing turnaround time by implementing advanced software solutions.
- Reduced errors in billing processes by overseeing adoption of new billing software.
- Supported financial director with special projects and additional job duties.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
Equipment Coordinator
Stone And Webster
Boston, MA
02.2000 - 01.2001
- Coordinated equipment procurement and inventory management to ensure operational readiness.
- Developed and maintained equipment tracking systems for efficient resource allocation.
- Collaborated with project teams to identify and fulfill equipment needs on schedule.
- Streamlined equipment maintenance processes to enhance reliability and minimize downtime.
- Implemented a centralized tracking system that allowed real-time monitoring of all company-owned assets, reducing instances of lost or misplaced items significantly.
- Negotiated contracts with vendors, securing favorable pricing and terms for equipment purchases and rentals.
- Established effective communication channels between departments for seamless coordination of equipment needs.
- Implemented safety protocols and trained personnel on proper handling techniques, reducing workplace accidents related to equipment usage.
- Managed equipment budgets, ensuring cost-effective procurement and utilization of resources.
- Monitored equipment and tool inventory to consistent replenishment in alignment with demand.
Warehouse Inventory Control Manager
Coca Cola Bottling Co Consolidated
Jacksonville, FL
10.1993 - 01.2000
- Oversaw inventory accuracy through regular cycle counts and audits.
- Implemented process improvements to enhance warehouse efficiency and reduce waste.
- Developed training programs for staff on best practices in inventory management.
- Managed supply chain logistics to ensure timely product availability and delivery.
- Analyzed inventory data to identify trends and forecast future needs effectively.
- Provided support during physical inventory counts, validating data entry and reconciling discrepancies in real-time for more accurate reporting outcomes.
- Enhanced overall accuracy of inventory records through regular audits and reconciliations.
- Collaborated with sales and customer service teams to address any product availability issues promptly, maintaining positive client relationships while upholding company reputation for reliable order fulfillment.
- Created detailed reports on inventory metrics for upper management, enabling data-driven decision making in purchasing strategies.
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Processed damaged goods and completed wasted inventory paperwork.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Cross-referenced invoices and supplies for reporting accuracy.
- Tracked production and quality control systems to proactively identify deficiencies.
- Promoted brand at industry events and through ongoing networking efforts.
Senion Head Teller
First Union National Bank
Jacksonville, FL
03.1990 - 03.1993
- Supervised daily cash operations, ensuring accuracy and compliance with banking regulations.
- Trained and mentored junior tellers to enhance service quality and operational efficiency.
- Implemented process improvements that reduced transaction times and increased customer satisfaction.
- Led team in achieving branch performance goals through effective workflow management and staff development.
- Streamlined cash handling procedures, minimizing discrepancies and enhancing security protocols.
- Conducted regular audits of cash drawers, maintaining accountability and adherence to financial standards.
- Developed training materials for new staff, fostering a culture of continuous improvement and learning.
- Demonstrated leadership skills in overseeing daily operations while providing guidance to fellow tellers when required.
- Assisted customers with account-related inquiries, providing efficient service that fostered long-lasting client relationships.
- Conducted regular training sessions for staff members to ensure up-to-date knowledge on industry changes and regulatory requirements.
- Coached junior tellers on proper procedures, ensuring compliance with bank policies and regulations.
- Collaborated with management to devise strategies for improving overall branch performance and customer experience.
- Mitigated risk by vigilantly identifying potential fraud cases through diligent transaction monitoring activities.
- Implemented innovative solutions for reducing wait times during peak hours, enhancing overall customer satisfaction.
- Maintained accurate records of all transactions, ensuring timely reconciliation of accounts and minimizing discrepancies.
- Developed strong relationships with clients, resulting in higher retention rates and increased business opportunities.
- Spearheaded cross-selling initiatives that drove sales growth across various banking products and services.
- Managed high-volume currency exchanges while maintaining accuracy and speed in a fast-paced environment.
- Promoted a culture of teamwork among staff members, leading to improved morale and increased productivity levels.
- Mentored new hires, contributing to their successful integration into the team and improved branch performance.
- Streamlined cash handling processes for increased efficiency in daily operations.
- Replenished ATM funds in empty canisters prior to validation process.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Answered inquiries regarding checking and savings accounts and other related products.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Received car loan, home loan, and other payments and posted to accounts.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
- Monitored and verified suspicious activity on customer accounts.
- Trained new hires on customer service policies and procedures.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Education
High School Diploma -
Telstar
Bethel, MENo Degree - Early Childhood Education
Dean Jr Collage
Franklin, MASkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Personnel management
- Staffing
- Operations oversight
- Payroll processing
- Relationship management
- Human resources
- Financial analysis
- Occupancy management
- Property management expertise
- Property maintenance
- Maintenance coordination
- Maintenance
- Payment collection
- Property accountability
- Time management
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Clear communication
- Organizational skills
- Adaptability and flexibility
- Customer relations
- Data entry
- Task prioritization
- Self motivation
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteSalary Range
$45000/yr - $56000/yrTimeline
Rental Property Manager
Self-employeed
09.2022 - Current
Accounts Receivable Manager
Bancroft Contracting Corporation
02.2001 - 08.2021
Equipment Coordinator
Stone And Webster
02.2000 - 01.2001
Warehouse Inventory Control Manager
Coca Cola Bottling Co Consolidated
10.1993 - 01.2000
Senion Head Teller
First Union National Bank
03.1990 - 03.1993
High School Diploma -
Telstar
No Degree - Early Childhood Education
Dean Jr Collage