Nancy Gonzalez

• • Support Core/Seasonal Colleagues in assigned department/function learn essential job tasks to successful perform all job tasks.
  
  • Complete Training checklist and follow up to ensure that the Colleague completes training period.
  
  • Perform frequent random checks of orders processed and correct incorrect practices.
  
  • Observe, minimize errors, and assess job tasks and re-train Colleagues as needed.
  
  • Assist Supervisors and Managers in addressing any questions/issues for their specific area.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Facilitated team-building exercises to foster collaboration between department members.
• Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
• Customized leadership development programs, resulting in marked increase in leadership capabilities across departments.

Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.