NANCY GONZALEZ

Bilingual (Spanish-English), highly organized and hardworking individual seeking to explore new carrier. Provide stellar Customer service with 3 plus years' experience. Attentive Medical Assistant with 12 years of experience in performing administrative and clinical tasks. Hardworking Prior Authorization Specialist with successful background working closely with insurance company representatives to gain preapproval for procedures and testing. Detail-oriented performer with over 5 years of managing documentation. Considered team player with exemplary multitasking skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Current goal is to implement the skills in Customer Service and Medical Assistant to a new career

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Recognized for outstanding dedication to patient care.
• Recognized for going above and beyond the call of duty.

Baseball/softball : Currently I am playing on 2 different coed teams. I have played this sport since I can remember; what I have learned from it is determination, concentration and resilience which as become useful in my working career. I have learned that loosing is as equally important as wining.